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I've seen many, many postings on both CompuServe and Usenet complaining
about WOW bugs and poor support. If you search Deja News for DTN and WOW
you'll find indications that DTN had so many problems with WOW software that
the relationship was in jeopardy. The accidental deletion of indicators was
raised in a review I read over a year ago and, if the comments earlier in
this thread are any indication, WOW hasn't responded. Of the 3 majors
(Omega, Equis, and WOW), Equis seems to consistently elicit fewer complaints
over software and support and more compliments regarding support over the
years. Of course Equis blew an early lead because Steven Achiles refused to
recognize the success of Windows. Just goes to show there is no panacea
lying around the corner.
Earl
-----Original Message-----
From: David L. Miller <dlmiller@xxxxxxxxxxxxx>
To: Omega-list <omega-list@xxxxxxxxxx>
Date: Friday, October 23, 1998 10:18 AM
Subject: Where's the Board???
>> One thing I hate about the product is that you can delete indicators from
>> the indicators set when you think you're deleting the indicator on the
>> chart. Whoops... well kiss money flow goodbye.
>>
>> - Hacker
>
>I'd be interested in hearing more on the above problem. Did you contact
>them about this? How long ago? What was their response? Have they
>fixed the problem? If not, have they given you a timeframe in which it
>would be fixed? Did they offer an explaination as to why the above
>"feature" was implemented like this in the first place? If so, what was
>their explaination?
>
>The reason I'm asking is that, next to TradeLab, my impression is that
>this might be a good candidate company with which to consider doing
>business. "Little" things, like how the above was handled, can
>oftentimes speak volumes about how a business truly views it's "Valued
>Customers".
>
>MB's question to WoW on this List a few days ago, for example, generated
>an almost-immediate reply. That was a good sign. Compare WoW's
>almost-immediate response with Omega's total lack of response to
>repeated questions pertaining to the current status on the Y2K patch for
>TS4...an obviously important issue with current customers. What does
>that lack of response say about Omega and how they view their customer
>base? A rather amazing stance for a publically-owned corporation on the
>verge of a major Class Action lawsuit to be taking, wouldn't you think?
>
>Quite obviously, none of Omega's Board of Directors are subscribers to
>this List. If they were, I'm absolutely certain that they would never
>allow Omega to ignore such a large group of customers. Perhaps, JimO
>might consider sending these folks a complimentary subscription to the
>List. Does anyone have their e-mail addresses? Do these people even
>have e-mail addresses?
>
>If I were the lawyers in the Class Action suit which MB posted at his
>Web site, I'd drag every one of these people into court, put them on the
>stand, and ask them point-blank, in front of a common-sense jury,
>precisely why they allowed Omega to be managed in such a fashion that
>they lost literally thousands of once-loyal customers.
>
>The impending Class Action lawsuit against Omega is not near as much a
>technical-issues matter as Pierre would want you all to believe; it's
>much more a management issue. Were Omega competently managed, the vast
>majority of technical issue SYMPTOMS would never have become a
>problem...they'd have been delt with long ago rather than being allowed
>to fester and drive Omega customers away in hoards.
>
>We'd all, for example, be sitting here today happier than Pigs in Po-Po
>with TS4 Y2K patches installed on our computers...showering heaps of
>praise on Bill Cruz and Company for the wonderful job they were all
>doing.
>Omega's Technical people would be assigned to monitor this List and
>promptly respond to any and all Customer Concerns. Mark Brown would be
>repeatedly shouted down by fellow List members for his incessent heaping
>of well-deserved praise on Omega and Bill Cruze. JimO would eventually
>end up kicking Mark off the list for getting so carried away with all
>his well-founded but painfully-obvious Songs of Glory.
>
>But that's not quite the situation, is it? Why not?
>
>Bill Cruz may be the leading candidate for Mis-manager of the Year Award
>but listen, people...he's nothing but an Omega employee. No different,
>in certain respects, than the guy who empties his trash can every
>night. The REAL people we should be complaining to sit on the Board of
>Directors...they're the one's with the REAL power (and fiduciary
>responsibility) to literally DO something about Omega's current
>management problem. They're the one's whose feet should be held to the
>fire by current shareholders and Omega customers if they continue to
>ignore the obvious.
>
>No e-mail addresses? No problem. Let's get some names and addresses
>posted to this list and let's fire off a round of snail mail to those
>who sit on the board, cc'd to the lawyers bringing the Class Action suit
>perhaps.
>
>Beats the heck out of banging our collective heads against Mr. Cruze's
>door any longer as far as I'm concerned.
>
>Pierre's correct: if all we do is continue to complain TO THE LIST...we
>should all sign up for psychiatric assistance. I think Bill Cruz
>figured out long ago that if that's all we did then we'd be
>"well-contained" and, hence, no "real" problem. He's absolutely right.
>
>Time to break out of the box.
>
>Dave
>
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