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Earl,
I would be honored to forward this message as an attachment to various computer and
internet publications along with "cc" to Dell.
If you wish, please advise of best dell email address.
Regards,
See U
Tom
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> From: Earl Adamy <eadamy@xxxxxxxxxx>
> To: omega-list@xxxxxxxxxx
> Cc: Barry Robbins <brobbins@xxxxxxxxxxxx>
> Subject: Re: Before you purchase a Dell PC
> Date: Tuesday, January 27, 1998 10:11 AM
>
> I won't bore with all the gory details but I ordered a Dell PC which arrived
> with defective floppy ... couldn't get it fixed in spite of numerous written
> communications ... finally refused charge on my personal Visa ... Dell never
> responded to Visa so charge was permanently removed... still no response
> from Dell so I packed it up and notified Dell I wanted RMA ... Dell offered
> phone authorization but refused to put it in writing ... took nearly six
> months to get a _written_ return authorization indicating full credit for
> machine ... returned machine as soon as I recieved written authorization ...
> Dell received machine ... Dell hired lawyer to demand around $1000
> "depreciation" ... lawyer went away when I provided detailed written
> documentation ... Dell hired another lawyer ... he also went away when
> provided detailed documentation.
>
> Not only did this whole process consume many hours of my time but the stress
> of dealing with several very unpleasant "customer service" supervisors and
> two very unpleasant lawyers greatly distracted me from my work. Thank God I
> did everything by the book, used a personal credit card (which gave me
> protection of consumer credit laws), and had everything in writing. This is
> not a company with which you want to have a problem!!!
>
> Earl
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