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I have a slightly different story. I have been buying Dells exclusively for
the last four years. Currently, I own four of them. I have never had a
single problem with any one of them. As a matter of fact, I have compared
them side by side to Compaq, Micron, the old Zeos, Digital and a couple of
others. IMHO, Dells are the fastest most reliable computers out there. I do
not have any experience with tech support, since I never had to use them.
May be I got lucky...
Shay Horowitz shay@xxxxxxxxxxxxxxxxx
Zeus Investments, LLC.
13918 E. Mississippi Ave. http://www.zeus-holdings.com/
Suite 245 303-377-7840
Aurora, CO 80012 1-888-425-5757
-----Original Message-----
From: Earl Adamy <eadamy@xxxxxxxxxx>
To: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
Cc: Barry Robbins <brobbins@xxxxxxxxxxxx>
Date: Tuesday, January 27, 1998 9:12 AM
Subject: Re: Before you purchase a Dell PC
>I won't bore with all the gory details but I ordered a Dell PC which
arrived
>with defective floppy ... couldn't get it fixed in spite of numerous
written
>communications ... finally refused charge on my personal Visa ... Dell
never
>responded to Visa so charge was permanently removed... still no response
>from Dell so I packed it up and notified Dell I wanted RMA ... Dell offered
>phone authorization but refused to put it in writing ... took nearly six
>months to get a _written_ return authorization indicating full credit for
>machine ... returned machine as soon as I recieved written authorization
...
>Dell received machine ... Dell hired lawyer to demand around $1000
>"depreciation" ... lawyer went away when I provided detailed written
>documentation ... Dell hired another lawyer ... he also went away when
>provided detailed documentation.
>
>Not only did this whole process consume many hours of my time but the
stress
>of dealing with several very unpleasant "customer service" supervisors and
>two very unpleasant lawyers greatly distracted me from my work. Thank God I
>did everything by the book, used a personal credit card (which gave me
>protection of consumer credit laws), and had everything in writing. This is
>not a company with which you want to have a problem!!!
>
>Earl
>
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