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[EquisMetaStock Group] Re: Poor Customer Service



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Karl,

Equis is really pretty good to deal with. Have you checked with the 
postal service to see if they would run a trace on the package?

Preston



--- In equismetastock@xxxxxxxxxxxxxxx, "kbnjr" <afind@xxx> wrote:
>
> Just an alert to be careful in dealing with Equis so that you 
don't 
> have the same problem I had.
> 
> If you should purchase a product from them and return it, spend 
the 
> money to send it via a method that is traceable (Exp. Mail, FedEx, 
etc.)
> 
> I purchased PowerPivots Plus from them in early Jan, which did not 
find 
> useful at all. I obtained a return authorization number and sent 
the 
> item to them via Priority Mail.
> 
> Five weeks later, no credit to my account yet. They claim "they 
never 
> received it" and "they have their rules." 
> 
> Bottom line: I'm out $300 and have no product. Undoubtedly this is 
due 
> to my own foolishness in 1)Purchasing from them in the first place 
(the 
> product was terrible) and 2)Not returning it via traceable means.
> 
> Please learn from my mistake and be ultra careful in dealing with 
them.
> 
> Karl Nelson
> afind@xxx
>







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