|
PureBytes Links
Trading Reference Links
|
Wizeone - pls give him the refund and save us the agony of hearing
how horrible your software is. There are 4000+ people who are on-line
and we are all watching your wisdom unfold..
--- In equismetastock@xxxxxxxxxxxxxxx, wizetech <no_reply@xxxx> wrote:
> I'm from TrendMedium Team support.
> Step-by-step explanation.
> 1. We have created custom solution for his data-provider.
> 2. After 2 week of trial usage we said he was satisfied from the
> product but he asked us for a discount because he can't afford to
> buy the full version. We kindly provided the discount for him.
> 3. The customer was very satisfied for 10 days after the puchase
> date.
> 4. Before and _after_ his refund he looked for optimal parameters
> for his tickers. And on the refund date, before my answer with
> explanation about refund he asked Eugene for custom models for him.
> 5. Lately after the refund request he asked Eugene about the date
of
> additional features release.
> We always do a refund in normal situations. But if the customer
> after custom programming and discount asking us for the refund and
> staying interesting in new features, it looks very strange.
>
> --- In equismetastock@xxxxxxxxxxxxxxx, "yogpod"
<yogeshnpoddar@xxxx>
> wrote:
> > Dear Metastock community,
> >
> > I purchased trendmedium ver 2.25 RT from www.trendmedium.com on
> > august 15th. They are officially equis certified company. Prior
to
> > purchase i chatted two/three times with Mr. Eugene Elabunsky who
> is
> > the developer of this software. He offered me a discount of 25%
on
> > the full price of $499. This worked out to $374 and I readily
went
> > for the product since it had a 30 days refund guarantee too.
> >
> > But when i started using the product, I was getting
> dissatisfactory
> > results and the software had a lot of technical bugs too. I
> decided
> > to cancel my license and asked them for refund of $374. In return
> I
> > got a mail from them stating that refund is not possible because
i
> > had bought the product at a discount ! If i had bought it at full
> > price i would have got the discount.
> >
> > Please note that while offering discount, the company never told
> me
> > that i will not be able to get refund if i go for discount. This
> is
> > real cheating ! and that too by official equis certified company.
> I
> > sent them several mails but they stopped responding. After a
> couple
> > of days i managed to get hold of Mr. Eugene Elabunsky on hotmail
> chat
> > and demanded my money. He said that he can do nothing about the
> > issue. He said that he will offer me Trendmedium ver 3.0 free of
> cost
> > whenever it is released. Thats the most he can do !
> >
> > I am still in the 30day guarantee period. I appeal to all my dear
> > Metastock users, developers to do or suggest something about this
> > issue. We cannot take this for granted.. how can an official
equis
> > certified company do this to the metastock community.
> >
> > I am from India and $374 is not a small amount for me. I works
out
> to
> > Rs. 17000 . I expect earliest help from the metastock
community...
> > thanks in advance
------------------------ Yahoo! Groups Sponsor --------------------~-->
Make a difference. Find and fund world-changing projects at GlobalGiving.
http://us.click.yahoo.com/PcNrnD/PbOLAA/cosFAA/BefplB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/equismetastock/
<*> To unsubscribe from this group, send an email to:
equismetastock-unsubscribe@xxxxxxxxxxxxxxx
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
|