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Well, your customer is not satisfied and he wants a refund based on
your money-back guarantee. A reputable seller would refund his money,
so give him his refund and try to salvage what's left of your
reputation on this trading list.
From: wizetech <no_reply@xxxxxxxxxxxxxxx>
To: equismetastock@xxxxxxxxxxxxxxx
Date: Thursday, September 8, 2005, 10:17:47 AM
Subject: [EquisMetaStock Group] Re: cheated by www.trendmedium.com !
I'm from TrendMedium Team support.
Step-by-step explanation.
1. We have created custom solution for his data-provider.
2. After 2 week of trial usage we said he was satisfied from the
product but he asked us for a discount because he can't afford to
buy the full version. We kindly provided the discount for him.
3. The customer was very satisfied for 10 days after the puchase
date.
4. Before and _after_ his refund he looked for optimal parameters
for his tickers. And on the refund date, before my answer with
explanation about refund he asked Eugene for custom models for him.
5. Lately after the refund request he asked Eugene about the date of
additional features release.
We always do a refund in normal situations. But if the customer
after custom programming and discount asking us for the refund and
staying interesting in new features, it looks very strange.
--- In equismetastock@xxxxxxxxxxxxxxx, "yogpod" <yogeshnpoddar@xxxx>
wrote:
> Dear Metastock community,
>
> I purchased trendmedium ver 2.25 RT from www.trendmedium.com on
> august 15th. They are officially equis certified company. Prior to
> purchase i chatted two/three times with Mr. Eugene Elabunsky who
is
> the developer of this software. He offered me a discount of 25% on
> the full price of $499. This worked out to $374 and I readily went
> for the product since it had a 30 days refund guarantee too.
>
> But when i started using the product, I was getting
dissatisfactory
> results and the software had a lot of technical bugs too. I
decided
> to cancel my license and asked them for refund of $374. In return
I
> got a mail from them stating that refund is not possible because i
> had bought the product at a discount ! If i had bought it at full
> price i would have got the discount.
>
> Please note that while offering discount, the company never told
me
> that i will not be able to get refund if i go for discount. This
is
> real cheating ! and that too by official equis certified company.
I
> sent them several mails but they stopped responding. After a
couple
> of days i managed to get hold of Mr. Eugene Elabunsky on hotmail
chat
> and demanded my money. He said that he can do nothing about the
> issue. He said that he will offer me Trendmedium ver 3.0 free of
cost
> whenever it is released. Thats the most he can do !
>
> I am still in the 30day guarantee period. I appeal to all my dear
> Metastock users, developers to do or suggest something about this
> issue. We cannot take this for granted.. how can an official equis
> certified company do this to the metastock community.
>
> I am from India and $374 is not a small amount for me. I works out
to
> Rs. 17000 . I expect earliest help from the metastock community...
> thanks in advance
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