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Dear Metastock community,
I purchased trendmedium ver 2.25 RT from www.trendmedium.com on
august 15th. They are officially equis certified company. Prior to
purchase i chatted two/three times with Mr. Eugene Elabunsky who is
the developer of this software. He offered me a discount of 25% on
the full price of $499. This worked out to $374 and I readily went
for the product since it had a 30 days refund guarantee too.
But when i started using the product, I was getting dissatisfactory
results and the software had a lot of technical bugs too. I decided
to cancel my license and asked them for refund of $374. In return I
got a mail from them stating that refund is not possible because i
had bought the product at a discount ! If i had bought it at full
price i would have got the discount.
Please note that while offering discount, the company never told me
that i will not be able to get refund if i go for discount. This is
real cheating ! and that too by official equis certified company. I
sent them several mails but they stopped responding. After a couple
of days i managed to get hold of Mr. Eugene Elabunsky on hotmail chat
and demanded my money. He said that he can do nothing about the
issue. He said that he will offer me Trendmedium ver 3.0 free of cost
whenever it is released. Thats the most he can do !
I am still in the 30day guarantee period. I appeal to all my dear
Metastock users, developers to do or suggest something about this
issue. We cannot take this for granted.. how can an official equis
certified company do this to the metastock community.
I am from India and $374 is not a small amount for me. I works out to
Rs. 17000 . I expect earliest help from the metastock community...
thanks in advance
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