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Actually you bought a license to use the product, and you have no
right to transfer the license. That's a typical way of selling
software. We sold our software the same way.
When I said you BOUGHT Metastock I was being a little too casual for
this board, I guess. I should have stated things in their full
formality to keep the intellectual integrity of what I was writing.
As far as working for Equis, I'm retired but not from Equis, Reuters
or their afflilates, but I am curious why every time someone posts
something that's contrary to popular opinion or a favorable product
review, they immediately get accused of being a shill for the
company. A little paranoid, I think, or maybe just a nice effort at
discrediting what was said without making any kind of logical
rebuttal. Sounds like politics to me.
JO
--- In equismetastock@xxxxxxxxxxxxxxx, "R.J.Mauchline" <rjmods@xxxx>
wrote:
> Hi,
> May I point out just one inconstistancy with your article.
However before I go there it would seem to me without you saying so
that in fact you do work in some form for Equis. The statement which
you make and I would like to take to task is where you say we
(individually) BOUGHT the program MS - did not lease it but BOUGHT
it. Seems to me from what has been previously said that in fact we
did not buy it ( we were hoodwinked into thinking we had bought it)
but in fact we are leasing it - why - because we cannot sell what we
purportably bought - seems then we are in a leasing situation and in
this case all upgrades improvements etc should be supplied free as
part of a leasing aggreement. Just food for thought.
>
> rjmods
>
> ----- Original Message -----
> From: manohohman
> To: equismetastock@xxxxxxxxxxxxxxx
> Sent: Sunday, September 07, 2003 10:06 AM
> Subject: [EquisMetaStock Group] Secrets to Getting your stuff on
Equis's Development List
>
>
> How software gets updated is an interesting process and based on
a
> priority list I'll tell you about. Then I'll give you some clues
as
> to how to get on the priority list and how to move up. Read all
of
> the post, the secret is at the bottom.
>
> First you have to understand how the list is made up. Here's the
list
> of priorities for upgrading software.
>
> 1. Technical problems that impact the use of the software. OS
> conflicts, hardware problems, crashes, etc.
>
> 2. Changes being forced on the developer by other companies who
are
> constantly changing protocols, moving from 16 bit to 32 bit real
time
> applications (speed issue, and Metastock needs more speed), data
> vendors who don't follow published protocols, etc.
>
> 3. Changes that need to be made to keep up with changes in the
> market. Other companies don't sit on their asses. They add things
> that help sell their product so you've got to keep up in some
kind of
> way. The feedback here comes from the marketing department.
>
> 4. Changes that serve the long-term strategic business objectives
of
> the company. Example: Microsoft incorporated and tried to
integrated
> Internet Explorer into their OS.
>
> 5. Technical support issues. Tech support defines a list of
issues
> that they get called about most often. These need to be fixed
because
> tech support costs money and doesn't make you any, so the fewer
phone
> calls, the lower the cost.
>
> 6. Customer suggestions ranked in the order of what has been most
> requested. This one is the lowest priority. Do you know why?
Think
> about it.
>
> Before the entire upgrade planning process takes place a budget
has
> been set. It's usually a percentage of the revenues from that the
> software generates, but sometimes it's more because there's a
> strategic purpose to the software that goes beyond the sales it
> creates by itself. The budget dollars translate into programming
time
> and resources. Everything on the list is prioritized and the
priced
> out in terms of those resources. The list is evaluated with
various
> people in management and the process begins.
>
> About 70 to 90% of the way through the process, various managers
come
> in and say they need more changes and each change is life and
death.
> Now the release is delayed while the systems people and
management
> figure out what can and can't be done and what it's going to
cost.
> After that gnashing of teeth is completed, the program is
finished
> and goes out for beta testing. Of course, beta testing turns up
many
> new surprises that have to be fixed before the final release.
>
> So where's the established users in all of this. Equis wants to
keep
> you happy, but just happy enough not to complain too much or to
> switch products. That's as happy as they need you to be because
> you've already bought the product and invested a huge amount into
it
> in terms of time and emotional energy. Those are big barriers to
> switching. You know it and Equis knows it. TradeStation has a
better
> programming language so why aren't you switching instead of
> complaining?
>
> As for the new customers, the vast majority of Metastock's new
> customer's don't have a clue why they're buying the software or
what
> it can and can't do. When I read these posts I can tell that a
lot of
> you still don't have a clue. A few people buy Metastock because
> they're switching from some other package that some of you say
will
> do "anything and everything I need" except it didn't so something
> those people thought their lives depended on that metastock does
> better. And finally, there are a few traders who actually know
> Metastock and are buying with their eyes open.
>
> The list of items under #6 above is decided on by how many
questions,
> phone calls, tech support time, etc metastock gets about an
issue.
> Your list of stuff is already on the bottom of the funding. If
Equis
> gets three calls requesting X be changed out 100,000 calls a
year, I
> don't think those three requests are going to get on the list.
>
> Fib boy are you hearing me! Powerful ain't the problem. Listening
> ain't the problem. It's about money and selling more product,
period.
> Where do you think those bonuses come from? Are you sending them
> extra money every year? If you leased the software, turnover
would be
> a problem, but you didn't lease it you bought it.
>
> Why did you buy it, because you would have bitched to high heaven
> about leasing it. Get it.
>
> I used to have customers call me asking me why in 2000 we didn't
make
> a DOS version of our software. You've got to be kidding. I'll be
> those customers said we weren't listening or responding to the
> market. We had another guy call and want to know why we only made
the
> software for Windows and not Apple OS. Well, because out of the
last
> 20,000 copies we've sold we've only talked to one customer who
had an
> Apple computer trying to run his cal lab--that's why. Everybody
> thinks that everybody else wants chaos theory formulas, Fib
> everything, Gann out the rear, but the truth is it's a small
minority
> of customers who want that stuff.
>
> Equis tries to satisfy this need by producing the add-ons for the
> Gann boys or Chinese cycle freaks. That way they can get someone
else
> with the expertise to write the code and they can do the other
stuff
> higher on their list.
>
> I'm sorry to say there just isn't much money in writing books or
> programming tools. If there was, do you think all of the smart
boys
> and girls in the TA biz would pass up this opportunity. Of course
not!
>
> I just hope Roy makes enough from his work to feel like it was
worth
> his time and effort because if he doesn't it's going to be even
> longer before someone else comes along and tries again.
>
> The secret to getting anything on Equis's list is to round up
several
> hundred to several thousand Metastock users, get them to agree on
the
> ten things they most want to see fixed in Metastock, have them
either
> call individually or email with the same list of ten items. If
there
> are enough of them Equis will put the items on the priority list
and
> they will get fixed. It's that simple.
>
> Here's my bet. You couldn't get 25 Metastock users on this board
to
> agree on a list of ten things that need fixing much less several
> hundred to a few thousand, so don't plan your complaints getting
> addressed anytime soon.
>
> We don't make a DOS version, we aren't going to turn back the
clock
> and make one next year either, and it's hundreds of thousands of
> dollars cheaper to give the one Apple user a free Intel computer
with
> their software purchase, than to write even a basic version of
the
> code for Apple users--unless of course Apple users are willing to
pay
> $800,000 a copy.
>
> JO
> P.S. I'm not sticking up for Equis. They've got some problems
they
> need to address if they want to keep on going on, but I haven't
seen
> any of those problems mentioned in these posts. As I remember
Eduardo
> was asking about plug-ins---he didn't send out a venting
invitation,
> did he? I know you all feel like you have real gripes, but
everything
> runs on money, not emotion.
>
>
>
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