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JO:
Where did you get Version 8.01 ?? I keep hearing it won't be available for at least two weeks, or more.
Harry
--- In equismetastock@xxxxxxxxxxxxxxx, "kelols" <kelols@xxxx> wrote:
> I've installed Version 8.01 and it didn't fix the crash problem I
> have. Mine seems to center around a conflict in upper memory. When
> Metastock is trying to rewrite certain data, it runs into problems
> with addresses that are already filled, it gets confused and then you
> get an Mwin error default. I solved part of the problem by changing
> how metastock gets the number of periods needed. I use the the choose
> periods options instead of dates.
>
> I've also found that the number of crashes is dependent on which
> systems are in use and how much upper memory appears to be used. A
> couple of times I've been able to find the block of memory that had
> the conflict; however, that's not going to help solve the problem. It
> only provides clues.
>
> It's a hard problem to fix and to even duplicate because every
> version of windows uses different upper memory management methods and
> each video card presents a separate set of problems.
>
> Of course, I could be wrong and this is just a symptom of something
> else. From what I've seen using 8.01 it doesn't solve all of the
> crash problems. It might solve some. It used to crash on me after I
> had 7 or 8 charts loaded so I had to start all over which made me
> really unhappy.
>
> I've also found that if I slow down my mouse clicks when I'm doing an
> operation that requires upper memory shuffle, I have fewer crashes.
> I'm down to about two crashes a day. Some people I've talked to use
> 7.2 because it is more stable. I don't know. I haven't used it with
> my systems.
>
> Technical support has been of little help with this one. They're okay
> at answering questions when you're new to metastock and can't figure
> out some of the less than intuitive ways they've approached problems,
> but when you bring them real technical issues they can't give you any
> real help. They want you to duplicate everything for them, and even
> when you do, most of them are young and don't have much experience
> with previous versions of windows or other operating systems. (Some I
> think some techs don't know other operating systems exist, especially
> graphical interfaces.) They're nice and always there so I can't say
> anything about support. By the time someone gets to the point where
> they really know what's going on, they aren't answering phone calls
> anymore, and then the people who do anwer the phones filter what the
> experienced people hear so it's a slow process to get change.
> Metastock people are a lot better than some of the support people I
> talk to. A lot of TS people can't do more than read step 1,2,3 off of
> the help desk software screen. When you tell them that's not the
> problem, they insist you follow the steps exactly as they've
> outlined. Morons!
>
> My basic opinion is we're along way from getting a windows operating
> system and software that will be really stable. There's just too much
> going on there. I'm getting ready to build a new computer, and I'm
> going to try some things you don't normally find on home computers to
> see if it will help with some of these problem. It won't happen until
> latter in the year, but if anything works, I'll post it. Don't get
> your hopes up, not much fixes windows problems--except hackers.
>
> For what's it's worth, when I was writing code for main frames in the
> seventies, I crashed them a lot more often than I do Windows NT and
> 2000. However, it does seem to take about the same amount of time to
> recover.
>
> Happy Hair pulling and charting
>
> JO
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