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Equis,
According to your statement below, the cost of $9.00 includes the cost
of the CD and shipping anywhere in the world. I just received my MS Pro
7.01 update and was charged $18.00 -- $9.00 for the Cd and another $9.00
for shipping. I believe you owe me $9.00.
And now, after such a short time since version 7.01 was released, I'm
supposed to shell out another $18.00 for the update to version 7.02 to
fix more of the bugs that were not resolved before version 7.0 was first
released ?????? Why don't you get the software right in the first
place???
The only problem with the online patches was confusion over your
numbering system with the different versions of the program. At the
time the updates were published on the web, you were calling both the
EOD and the Real Time versions by the same name and version numbers --
no wonder there was confusion !!!
I hope you go back to publishing updates on the web, distinguishing
between the different versions of Metastock, and that you don't double
charge for the update CD as you did me !!!
Evelyn Arana
In message <24FA77225FA5D111869F0000C025B6F201421587@xxxxxxxxxxxxxxxxx>,
Equis Support <support@xxxxxxxxx> writes
>List,
>
>In the past, the patches that we posted on the web site caused much more
>headache to customers than it was worth. Many people were either installing
>the wrong patch or multiple patches when they only needed to run one of
>them, or there were people that had multiple installations of the program
>and the patches sometimes failed to update the program in the location that
>they expected, etc.
>Installing the maintenance release from a CD will eliminate most of these
>issues.Therefore it was decided that there will not be a patch posted on the
>web site for versions 7.0x. The update will be via CD only.
>The $9.00 charge for the 7.0x release includes the cost of the CD,
>duplication and shipping anywhere in the world. The cost will be determined
>at the time of the release depending on if it is only a maintanence release
>or if there are any enhancements to the software. If you have any further
>questions on the upgrade cost, please contact our sales department at
>800-882-3030 or 801-265-8886.
>
>Thank you,
>Lynn
>Equis Support
><http://www.equis.com/>
><http://www.equis.com/customer/support/>
>
>Please include previous email answers and questions in your response.
>
>Equis and MetaStock and MetaStock Professional are registered trademarks
>of Equis International. Achelis Binary Wave, The DownLoader, Expert
>Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
>Equis International.
>
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