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And if you don't mind to also considder your users overseas
(eg in Euro,Asia,Aus/NZ,Africa&Lat.AM) eg when using
the CdRom than also known as the FAR AWAY countries.............
but now in the modern late 90'ees Internet days, we now are
truely your NEXT DOOR nabours.........................so use the web,
unless 'next door nabours' are scary monsters from outer space,
so please reconsidder your Patch's stand(s).
Your upgrades might cost 9 bucks localy. Some must already pay
18 bucks "overseas" as well as that on top, it will also be topped with
extra then overseas "local" custom fees and other fling expenses
and (floating) exchange rates, and that all for an unknown reason.
Providing patches via CdRom's is a good service, but providing
them via the Web is an incredable EXCELLENT service. For both
your "indoor" nabours as well as for your "next door" ww-nabours. Also
everywhere very common, and hence you were doing a good job
providing the patches. And free of $ charge. But also, what you provided
wasn't enough. You don't seem to have actual "aggressive" bites being
put up there, eg your website portraits your company, and as such, your
website is poor. Not implying that your company is also poor, but the policies
seems poor{read "poor" as "can be improved a hell of a lot better"}.
To be honoust, the buildup of your website, its structure and pages contents and
its maintnance and maintnance scheduling, as well the accompanying explanations
were generaly of a poor quality. As though you have to maintain a website but realy
and truely don't realy want it. Eg, it being a burdon on your business having it around.
Same goes to program improvements. It is just not enough !! Not aggressive, neither
a killer. Localy here, MetaStock has been downgraded as an "average" package.
True, it also has an "average" Price, but where is the spark ?{eg when I first bought it,
thought of it as a "stunning" program, but that was with v6.0. Since, I cannot see it
getting the large improvements that it requires}.
You should upgrade your package + website into an unmissable TA(MetaStock) and
knowledge base(Website), eg for your present users and advanced users as well as
for it(Website) being a windowshop portal {with showing of that precious large KB} with
a treasury in Support + articles {in the widest sence, eg gadgets too} for your current
and future users.
Regarding your CdRom check CopyRight issues, remember that programs that are
being hacked, are also usualy the popular ones. If popular, means too that they are
being sold. If not popular, tjees I do not hope to have seen the day that I will have to
miss out on your Graphics, since there aren't that many programs around having such
a friendly looking appeal and quality in displaying the charts.
Eg, make it(Website) a TRUE home for the MetaStock users(worldwide).
Eg, make it(MetaStock) such a TRUE stunning TA and Trading software packge that
no one can permits him/herselfs to miss out on.
Regards,
Ton Maas
ms-irb@xxxxxxxxxxxxxxxx
Dismiss the ".nospam" bit (including the dot) when replying.
Homepage http://home.planet.nl/~anthmaas
----- Original Message -----
From: "Michel Amelinckx" <Michel.Amelinckx@xxxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: dinsdag 11 april 2000 21:05
Subject: RE: Continual charge for maintenance releases???
I believe you are completely right ! Same thing with the EOD upgrade from
6,5 to 7 which costs $150 and apart fixes not much USABLE has been added.
I'm strongly doubting in what business Equis is really in.
Greetings
Mickey
> -----Original Message-----
> From: owner-metastock@xxxxxxxxxxxxx
> [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of Glen Wallace
> Sent: dinsdag 11 april 2000 18:33
> To: MetaStock listserver
> Cc: MetaStock Support
> Subject: Re: Continual charge for maintenance releases???
> Importance: High
>
>
> No, Lynn, that is not good enough.
>
> Although I think it is highly unprofessional to require your
> customers to pay
> to fix your errors, my bigger concern is how you expect us to
> discover when a
> maintenance release has been issued (Equis's participation on
> this list has
> been inconsistent) and what the release fixes (you still
> haven't answered my
> question about whether the maintenance release fixes the user
> resource leak in
> MS Pro).
>
> Come on. For a US$1,500 software application, I expect you,
> Equis, to fix
> your errors promptly and get the maintenance release to me at
> *your* expense.
>
> Anybody disagree?
>
>
> ----- Original Message -----
> From: "Equis Support" <support@xxxxxxxxx>
> To: <metastock@xxxxxxxxxxxxx>
> Sent: Tuesday, April 11, 2000 8:06 AM
> Subject: RE: Continual charge for maintenance releases???
>
> > List,
> >
> > In the past, the patches that we posted on the web site
> caused much more
> > headache to customers than it was worth. Many people were
> either installing
> > the wrong patch or multiple patches when they only needed
> to run one of
> > them, or there were people that had multiple installations
> of the program
> > and the patches sometimes failed to update the program in
> the location that
> > they expected, etc.
> > Installing the maintenance release from a CD will eliminate
> most of these
> > issues.Therefore it was decided that there will not be a
> patch posted on the
> > web site for versions 7.0x. The update will be via CD only.
> > The $9.00 charge for the 7.0x release includes the cost of the CD,
> > duplication and shipping anywhere in the world. The cost
> will be determined
> > at the time of the release depending on if it is only a
> maintenance release
> > or if there are any enhancements to the software. If you
> have any further
> > questions on the upgrade cost, please contact our sales
> department at
> > 800-882-3030 or 801-265-8886.
> >
> > Thank you,
> > Lynn
> > Equis Support
> > <http://www.equis.com/>
> > <http://www.equis.com/customer/support/>
> >
> >
> >
> > -----Original Message-----
> > From: Christian Baude [mailto:BAUDECB@xxxxxxxxxxxxx]
> > Sent: Monday, April 10, 2000 7:54 PM
> > To: metastock@xxxxxxxxxxxxx
> > Subject: Re: Continual charge for maintenance releases???
> >
> > On Mon, 10 Apr 2000 19:55:01 -0500, you wrote:
> >
> > > I have just ordered the 7.01 maintenance release for MS
> Pro and was
> > > charged $9.00. Now do I have to pay again for release 7.02 and on
> > > and on and.....or will these fixes be posted to your
> website. I don't
> > > think we should have to keep paying everytime Equis fixes an issue
> > > in their software. Thanks for your reply.
> >
> > Interesting question.
> >
> > I just got the full EOD upgrade on a CD as v 7.02, I ASSYOUME the
> > patch from 7.xx to 7.02 was on the WEB.... I just checked, and they
> > are still on the 6.52 time frame.
> >
> > Equis is just too busy at this time upgrading their followers, and
> > making sure everyone is please.
> >
> > Equis, I'm sure, being a good and socially responsive software
> > company, will release the patch to fix minor unforeseen issues with
> > customer's configuration, will be posted on the WEB site in
> due time.
> > <g>
> >
> > -÷ Chris ß ÷-
>
>
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