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I feel that the $9 CD option is excellent idea but ...
... not all users are so inexperienced with a computer and software that
they can't download an update properly.
Consider the option that many software vendors do and allow both ...
experienced users can download, novices order the CD. Fair for both.
As a software person myself, I fail to understand the difference between a
CD and a download. In takes only a few minutes of coding (1/2 hour at most)
to determine the current version that a customer has and to prevent and/or
allow an upgrade to execute based on the outcome.
Come on Equis, you obviously have a very competent team of software
engineers supporting and developing the product. Don't try and pull the wool
over the eyes of the novice users in the List.
The Internet, and the ability to distribute software updates electronically,
is one of the greatest cost saving tools available to a software company ...
embrace it, don't shun it. And certainly don't move the cost of updates onto
your customers because you can't get it right yourselves.
----- Original Message -----
From: "Equis Support" <support@xxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Wednesday, 12 April 2000 6:21
Subject: Response to patches, upgrades, and costs...
> List:
>
> This email is in response to the many posts that the list is receiving
about
> the current problems and patches to the software. First, I would like to
> remind you that the main focus of the MetaStock List is for Traders to
share
> their trading ideas.
>
> As mentioned in an earlier email to the list, we are dedicated to fixing
> bugs and having those fixes available to our customers in a timely manner.
> Despite all the testing by customers and Equis, some problems did slip
> through the cracks in the latest version of MetaStock. We apologize for
the
> issues this has caused and are working on a maintenance release that will
be
> available as soon as possible.
> We will post a notice to the list when it is available.
>
> When we started offering patches, Equis Support was very excited to offer
> our customers the availability to download patches from the web site.
> However, there is such a large difference in our customers' abilities and
> knowledge of computers, and they are using different versions of our
> software that using patches created many unforeseen issues. Taking into
> consideration the number of problems about using patches, voiced by our
> customers, including some users on the MetaStock List, we determined that
it
> would be better to upgrade from a CD rather than have customers deal with
> the complexity of upgrading with patches.
>
> Please be aware The MetaStock List represents an exceptional group of the
> MetaStock Users. However, the customers on the list are a small cross
> section of the users we support. You may not feel like we are listening,
> when in fact we are doing our best to create solutions that will
accommodate
> the widest range of MetaStock Users. If this has or does cause any
> inconvenience, we apologize. We are currently considering different
> upgrade options that will be more convenient for all of our customers to
> use.
>
> If you paid the 9-dollar upgrade to MetaStock 7.01 Pro, you can receive
the
> next maintenance release at no charge. If you paid for an upgrade to
> MetaStock 7.01 EOD you can receive the next maintenance release at no
> charge. Once we announce the release you can request the CD from Equis
> Sales or Support.
>
>
> Ken (Doc) Kump
> Customer Support Manager
>
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