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Wm:
My response is not going to be to have you contact tech support. Obviously
you have not been satisfied with our support or our software. If you would
be willing to privately email me a phone number where you can be reached, I
will have someone call you to get the problem resolved.
Thank you.
Ken Hunt
Programming Manager
Equis International
-----Original Message-----
From: wdjd [mailto:wdjd@xxxxxxx]
Sent: Monday, July 24, 2000 10:48 PM
To: metastock@xxxxxxxxxxxxx
Subject: Re: System tester overhaul (was Re: Question on calculation)
Ken
Your support dept will tell me to reinstall, which I already did, twice, to
no
avail. I then removed vers 7.02 and reinstalled 7.01. Now the experts don't
work
in either version.
This kind of thing has been going on since your numerous 6.52 patches. Tech
support was no help there. After numerous reinstallation's and dead end
attempts
at resolving some of the problems they finally transferred me to Sales in
order
to mail me the 6.52 CD, which they had the nerve to try and charge $10.00
for.
The 6.52 CD was a little better.
7.01 comes out as an upgrade that must be paid for, when all it was was an
attempt at fixing the disaster from the 6.52(s). The idea that 7.01 had
extra
features was BS. One of the features for the EOD was supposed to be the
ability
to plot weekly data and daily data on the same chart. This was stated on the
Equis web page with a few other things. Where's it at?? Lied to again by
Equis.
7.01 is just another 6.52 with different problems.
7.02 is supposed to be a fix for 7.01. From my experience and what I see
from
others, it is just more aggravation.
You suggest that I call tech support. I suggest that you go back to the
drawing
board and come up with something that works rather then causing me and
countless
other customers to waste time with tech support because of the deficiencies
in
MS.
I know your response will be if you don't call tech support we won't be able
to
help you and we won't know what problems are out there.
Tech support was NO help with 6.52. What is different now?
I've been using MS since it was a DOS program and had a few minor problems
with. Nothing like I have experienced in the past few months. Let me know
when
you come out with a fix for all this nonsense. Until then I'll be using
Supercharts.
Wm
PD Manager wrote:
> Please contact our support department. It is in our best interest as well
> as yours to let us identify your particular problem. If we can identify
> what has happened in your case, we can either resolve the problem over the
> phone or we can fix a problem in our program if one does indeed exist.
>
> Ken Hunt
> Programming Manager
> Equis International
>
> -----Original Message-----
> From: wdjd [mailto:wdjd@xxxxxxx]
> Sent: Monday, July 24, 2000 2:36 PM
> To: metastock@xxxxxxxxxxxxx
> Subject: Re: System tester overhaul (was Re: Question on calculation)
>
> PD Manager
> I just upgraded to 7.02. Now none of the experts work. I built a new
expert
> to
> see if that would work. It didn't. This is BS!
> Wm
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