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Ken
Problems are resolved, kind of. After having to reinstall Win98 twice, I was
able to install MS 7.01 and that 'seems' to be working. I still have no fix for
the 7.01 bugs, but it at least allows me to get back to trading.
There is no point in talking with anyone from Equis tech support, whether they
call me or I call them.
They were no help before, what is different now? Besides, I would have to be a
complete idiot to reinstall 7.02 after what happened. It is obviously NOT a fix
for myself and several others that are going thru similar problems.
I used to be completely satisfied with your software AND tech support. It is
only since the 6.52 patches has MS gone to hell that I am unsatisfied. I have no
idea what the problems are and I don't really care. I need a program that works.
One that allows me to focus on my trading, not on being a beta tester.
I'll wait for vers. 7.0x and then see what happens.
If you want to make me a satisfied customer then cut all the crap about future
versions with more bells and whistles and get me an upgrade that works!
Wm
PD Manager wrote:
> Wm:
>
> My response is not going to be to have you contact tech support. Obviously
> you have not been satisfied with our support or our software. If you would
> be willing to privately email me a phone number where you can be reached, I
> will have someone call you to get the problem resolved.
>
> Thank you.
>
> Ken Hunt
> Programming Manager
> Equis International
>
> -----Original Message-----
> From: wdjd [mailto:wdjd@xxxxxxx]
> Sent: Monday, July 24, 2000 10:48 PM
> To: metastock@xxxxxxxxxxxxx
> Subject: Re: System tester overhaul (was Re: Question on calculation)
>
> Ken
> Your support dept will tell me to reinstall, which I already did, twice, to
> no
> avail. I then removed vers 7.02 and reinstalled 7.01. Now the experts don't
> work
> in either version.
>
> This kind of thing has been going on since your numerous 6.52 patches. Tech
> support was no help there. After numerous reinstallation's and dead end
> attempts
> at resolving some of the problems they finally transferred me to Sales in
> order
> to mail me the 6.52 CD, which they had the nerve to try and charge $10.00
> for.
> The 6.52 CD was a little better.
> 7.01 comes out as an upgrade that must be paid for, when all it was was an
> attempt at fixing the disaster from the 6.52(s). The idea that 7.01 had
> extra
> features was BS. One of the features for the EOD was supposed to be the
> ability
> to plot weekly data and daily data on the same chart. This was stated on the
> Equis web page with a few other things. Where's it at?? Lied to again by
> Equis.
> 7.01 is just another 6.52 with different problems.
> 7.02 is supposed to be a fix for 7.01. From my experience and what I see
> from
> others, it is just more aggravation.
>
> You suggest that I call tech support. I suggest that you go back to the
> drawing
> board and come up with something that works rather then causing me and
> countless
> other customers to waste time with tech support because of the deficiencies
> in
> MS.
> I know your response will be if you don't call tech support we won't be able
> to
> help you and we won't know what problems are out there.
> Tech support was NO help with 6.52. What is different now?
>
> I've been using MS since it was a DOS program and had a few minor problems
> with. Nothing like I have experienced in the past few months. Let me know
> when
> you come out with a fix for all this nonsense. Until then I'll be using
> Supercharts.
>
> Wm
>
> PD Manager wrote:
>
> > Please contact our support department. It is in our best interest as well
> > as yours to let us identify your particular problem. If we can identify
> > what has happened in your case, we can either resolve the problem over the
> > phone or we can fix a problem in our program if one does indeed exist.
> >
> > Ken Hunt
> > Programming Manager
> > Equis International
> >
> > -----Original Message-----
> > From: wdjd [mailto:wdjd@xxxxxxx]
> > Sent: Monday, July 24, 2000 2:36 PM
> > To: metastock@xxxxxxxxxxxxx
> > Subject: Re: System tester overhaul (was Re: Question on calculation)
> >
> > PD Manager
> > I just upgraded to 7.02. Now none of the experts work. I built a new
> expert
> > to
> > see if that would work. It didn't. This is BS!
> > Wm
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