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As I said before, I would really like you to privately send me your phone
number. If you will do this I will have someone at Equis call you and take
a personal interest in trying to solve your problems.
Not everyone is having the problems you are having. It may or may not
indicate a problem in our code. Sometimes, there are specific circumstances
involved with an individual machine configuration which can cause problems
to appear. Every users environment is different and there are times when our
code may ONLY show problems in specific machine configurations. It is in
our best interest and yours to identify the cause and formulate the remedy.
I take no pride in the fact that we have caused you so many problems. You
can attack me and my staff all you want, but it still will not help in
solving the problems you are experiencing. I am only interested in fixing
the problem and it makes no difference whether or not anyone thinks of me
fondly.
Ken Hunt
Programming Manager
Equis International
-----Original Message-----
From: wdjd [mailto:wdjd@xxxxxxx]
Sent: Tuesday, July 25, 2000 11:46 AM
To: metastock@xxxxxxxxxxxxx
Subject: Re: System tester overhaul (was Re: Question on calculation)
Ken
Once I opened MS and then closed it, it would not re-open unless I did a
reboot.
After spending several hours trying to get 7.02 to work properly I removed
it and
then reinstalled Win98.
I installed 7.02 again. The Experts worked this time. Unfortunately MS
locked up on
me and I had to use CTRL, ALT, DEL to get out.
To make a long story short, I had to reinstall Win98 AGAIN and install 7.01.
I'll
now spend the rest of the day straightening out my other programs while I'm
thinking
fondly of you and your staff.
BTW, why not forget the multiple system testing and all other enhancements
for a
while and concentrate your efforts on putting out a decent upgrade?????
Wm
wdjd wrote:
> Ken
> Your support dept will tell me to reinstall, which I already did, twice,
to no
> avail. I then removed vers 7.02 and reinstalled 7.01. Now the experts
don't work
> in either version.
>
> This kind of thing has been going on since your numerous 6.52 patches.
Tech
> support was no help there. After numerous reinstallation's and dead end
attempts
> at resolving some of the problems they finally transferred me to Sales in
order
> to mail me the 6.52 CD, which they had the nerve to try and charge $10.00
for.
> The 6.52 CD was a little better.
> 7.01 comes out as an upgrade that must be paid for, when all it was was an
> attempt at fixing the disaster from the 6.52(s). The idea that 7.01 had
extra
> features was BS. One of the features for the EOD was supposed to be the
ability
> to plot weekly data and daily data on the same chart. This was stated on
the
> Equis web page with a few other things. Where's it at?? Lied to again by
Equis.
> 7.01 is just another 6.52 with different problems.
> 7.02 is supposed to be a fix for 7.01. From my experience and what I see
from
> others, it is just more aggravation.
>
> You suggest that I call tech support. I suggest that you go back to the
drawing
> board and come up with something that works rather then causing me and
countless
> other customers to waste time with tech support because of the
deficiencies in
> MS.
> I know your response will be if you don't call tech support we won't be
able to
> help you and we won't know what problems are out there.
> Tech support was NO help with 6.52. What is different now?
>
> I've been using MS since it was a DOS program and had a few minor
problems
> with. Nothing like I have experienced in the past few months. Let me know
when
> you come out with a fix for all this nonsense. Until then I'll be using
> Supercharts.
>
> Wm
>
> PD Manager wrote:
>
> > Please contact our support department. It is in our best interest as
well
> > as yours to let us identify your particular problem. If we can identify
> > what has happened in your case, we can either resolve the problem over
the
> > phone or we can fix a problem in our program if one does indeed exist.
> >
> > Ken Hunt
> > Programming Manager
> > Equis International
> >
> > -----Original Message-----
> > From: wdjd [mailto:wdjd@xxxxxxx]
> > Sent: Monday, July 24, 2000 2:36 PM
> > To: metastock@xxxxxxxxxxxxx
> > Subject: Re: System tester overhaul (was Re: Question on calculation)
> >
> > PD Manager
> > I just upgraded to 7.02. Now none of the experts work. I built a new
expert
> > to
> > see if that would work. It didn't. This is BS!
> > Wm
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