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Don't be so sure you're not a paying customer. I signed up for their trial
several months ago and decided against it. I cancelled; they charged my
credit card anyway--like for 6 months of service. I complained and they
finally issued the credit. But get this they just did it again, but this
time for only 3 months of service! I'll have to wait for the credit
again. Unbelievable! I asked them to remove my credit card info from
their system. Does anyone have any experience like this?
Greg Aeschliman
Osaka, Japan
At 07:47 PM 8/20/00 -0400, you wrote:
>Mike
>Thanks for the heads up on Prophet. I guess we'll see what happens tomorrow
>[Monday] The 1st 30 days are free so at least I'm not a paying customer, yet.
>I looked at qp2 thanks for the suggestion. I have been hoping to find futures
>and futures option data. Unfortunately qp2 does not have futures option data.
>I had no idea it was going to be difficult to get started at charting!
>Thanks for the response.
>Chris
>
>In a message dated 8/20/00 3:10:24 PM Eastern Daylight Time,
>mpspencer@xxxxxxxxxxxxxx writes:
>
><< About a year ago I also tried Prophet for use with Metastock. Everything
> about the service absolutely sucked - and that's being charitablean --
> downloads took forever, never completed without error, and their attitude
> (particularly form a sales/support person named Brenda) was that I must be
> doing it wrong. Additionally, I tried their option quotes, and the prices
> were off by a factor of 10X or 100X; again they tried to blame me, or
> Metastock, and the problem was escalated to the president of the
> organization, but never resolved. Presumably, a year downstream, they
> should have cleaned things up. But, if any of this sounds familiar, you're
> obviously running into the same problem. My suggestion is to cut your
> losses.
>
> I switched to QuotesPlus (www.qp2.com), and have been delighted ever since.
> Two minute downloads without incident. Outstanding customer support. Never
> looked back. Hope this helped.
>
> Mike Spencer >>
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