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Greg,
Guess what? You don't need to wait for their credit. Being an ex-banker, I
called some of my banker friends to learn the correct lingo. You need to
contact your credit card company and tell them that you don't know what this
charge is and that you didn't order it. They'll complain, but tell them
that this billing is "for services not provided". That's the key statement.
The credit card companies are used to dealing with actual, physical
products, not services. That's why this statement is so important in
getting them to process a credit.
It worked like a charm for me. I hope it does for you. :)
Guy
Never be afraid to try something new. Remember, amateurs built the ark,
professionals built the Titanic.
-----Original Message-----
From: owner-metastock@xxxxxxxxxxxxx [mailto:owner-metastock@xxxxxxxxxxxxx]On
Behalf Of Greg Aeschliman
Sent: Sunday, August 20, 2000 12:15 PM
To: metastock@xxxxxxxxxxxxx
Subject: Re: New Prophet user needs help
Don't be so sure you're not a paying customer. I signed up for their trial
several months ago and decided against it. I cancelled; they charged my
credit card anyway--like for 6 months of service. I complained and they
finally issued the credit. But get this they just did it again, but this
time for only 3 months of service! I'll have to wait for the credit
again. Unbelievable! I asked them to remove my credit card info from
their system. Does anyone have any experience like this?
Greg Aeschliman
Osaka, Japan
At 07:47 PM 8/20/00 -0400, you wrote:
>Mike
>Thanks for the heads up on Prophet. I guess we'll see what happens tomorrow
>[Monday] The 1st 30 days are free so at least I'm not a paying customer,
yet.
>I looked at qp2 thanks for the suggestion. I have been hoping to find
futures
>and futures option data. Unfortunately qp2 does not have futures option
data.
>I had no idea it was going to be difficult to get started at charting!
>Thanks for the response.
>Chris
>
>In a message dated 8/20/00 3:10:24 PM Eastern Daylight Time,
>mpspencer@xxxxxxxxxxxxxx writes:
>
><< About a year ago I also tried Prophet for use with Metastock.
Everything
> about the service absolutely sucked - and that's being charitablean --
> downloads took forever, never completed without error, and their attitude
> (particularly form a sales/support person named Brenda) was that I must
be
> doing it wrong. Additionally, I tried their option quotes, and the
prices
> were off by a factor of 10X or 100X; again they tried to blame me, or
> Metastock, and the problem was escalated to the president of the
> organization, but never resolved. Presumably, a year downstream, they
> should have cleaned things up. But, if any of this sounds familiar,
you're
> obviously running into the same problem. My suggestion is to cut your
> losses.
>
> I switched to QuotesPlus (www.qp2.com), and have been delighted ever
since.
> Two minute downloads without incident. Outstanding customer support.
Never
> looked back. Hope this helped.
>
> Mike Spencer >>
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