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This reply sounds quite stupid
Lionel Issen
lissen@xxxxxxxxx
----- Original Message -----
From: Adam Hefner <vonhef@xxxxxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Thursday, February 24, 2000 6:51 AM
Subject: Fw: Request for Customer Support - Form [SUP2000022300000075]
> Here is the reply from Equis support concerning the "page fault" error
when
> trying to use the "insert/metastock chart" option in excel....I wonder, if
> they even tried to do this on any of their systems? I bet they will
receive
> the same error!
>
>
> ----- Original Message -----
> From: <support@xxxxxxxxx>
> To: <vonhef@xxxxxxxxxxxx>
> Sent: Wednesday, February 23, 2000 10:02 PM
> Subject: RE: Request for Customer Support - Form [SUP2000022300000075]
>
>
> > To enable us to provide more efficient support, use the "Reply" feature
in
> your email program when responding to this email. Please send unrelated
> issues in a new email.
> >
> > Your email was responded to by:
> > George
> > Equis Customer Support
> > http://www.equis.com
> >
> >
> > George's response is below the following line.
> > -----------------------------------------------------------------------
> >
> > The message invalid page fault is a Windows messasge that refers to
> > video. It is possible the video driver is not fully compatible. Try
> > changing your Video Settings as follows:
> >
> > Click Start|Settings|Control Panel.
> >
> > Double-click the System icon.
> >
> > Click the Performance tab.
> >
> > Click the Graphics button.
> >
> > Drag the Hardware Acceleration pointer to None and click OK. Window may
> > ask you to restart. If so answer yes and restart.
> >
> > Start MetaStock and try this again.
> >
> > If this does not help Start Windows98 in Safe Mode. To do this close
> > MetaStock and all other programs running in Windows 98.
> >
> > Click Start|Run.
> >
> > Type MSCONFIG into the Run field and click OK.
> >
> > When the System Configuration Utility menu appears click the General
> > tab.
> >
> > Click the Advanced button.
> >
> > Place a checkmark in Enable Startup menu and click OK.
> >
> > Click OK to close the System Configuration Utility menu.
> >
> > Answer Yes when you are asked if you want to restart the computer.
> >
> > Select "Safe Mode" from the menu that appears.
> >
> > Start MetaStock and try this again. If this works it means your video
> > driver is not fully compatible.
> >
> > Contact the manufacturer of your video card and get a different version
> > of the video driver.
> >
> >
> > Sender : vonhef@xxxxxxxxxxxx
> > Tracking Number : SUP2000022300000075474
> > Pool : Support - General
> > Sent to : support@xxxxxxxxx
> > Date : 2/23/00 9:15 AM
> > ---
> >
> > Below is the result of your feedback form. It was submitted by
> > (vonhef@xxxxxxxxxxxx) on Sunday, February 20, 2000 at 00:24:13
> > ------------------------------------------------------------------------
> > ---
> >
> > Program_Name: MetaStock
> >
> > Version: 6.52
> >
> > Data_Vendor: Reuters
> >
> > First_name: Adam
> >
> > Last_name: Hefner
> >
> > Comments: When using Microsoft Excel 2000, I am trying to insert a
> > MetaStock Chart by "Insert/object/MetaStock Chart", I recieve an error
> > that states "MSWIN caused an invalid page fault in MSWIN.EXE at
> > 0177:004c6e85." I am able to insert other objects, so I assume there is
> > a problem with MetaSStock. I will post a jpeg file that shows the error,
> > to the MetaStock e-mail list if you wish to veiw it. Any help would be
> > appreciated. Adam Hefner
> >
> > ------------------------------------------------------------------------
> > ---
> >
> > REMOTE_HOST: 206.30.100.129
> > HTTP_USER_AGENT: Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt)
> >
> >
>
>
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