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Here is the reply from Equis support concerning the "page fault" error when
trying to use the "insert/metastock chart" option in excel....I wonder, if
they even tried to do this on any of their systems? I bet they will receive
the same error!
----- Original Message -----
From: <support@xxxxxxxxx>
To: <vonhef@xxxxxxxxxxxx>
Sent: Wednesday, February 23, 2000 10:02 PM
Subject: RE: Request for Customer Support - Form [SUP2000022300000075]
> To enable us to provide more efficient support, use the "Reply" feature in
your email program when responding to this email. Please send unrelated
issues in a new email.
>
> Your email was responded to by:
> George
> Equis Customer Support
> http://www.equis.com
>
>
> George's response is below the following line.
> -----------------------------------------------------------------------
>
> The message invalid page fault is a Windows messasge that refers to
> video. It is possible the video driver is not fully compatible. Try
> changing your Video Settings as follows:
>
> Click Start|Settings|Control Panel.
>
> Double-click the System icon.
>
> Click the Performance tab.
>
> Click the Graphics button.
>
> Drag the Hardware Acceleration pointer to None and click OK. Window may
> ask you to restart. If so answer yes and restart.
>
> Start MetaStock and try this again.
>
> If this does not help Start Windows98 in Safe Mode. To do this close
> MetaStock and all other programs running in Windows 98.
>
> Click Start|Run.
>
> Type MSCONFIG into the Run field and click OK.
>
> When the System Configuration Utility menu appears click the General
> tab.
>
> Click the Advanced button.
>
> Place a checkmark in Enable Startup menu and click OK.
>
> Click OK to close the System Configuration Utility menu.
>
> Answer Yes when you are asked if you want to restart the computer.
>
> Select "Safe Mode" from the menu that appears.
>
> Start MetaStock and try this again. If this works it means your video
> driver is not fully compatible.
>
> Contact the manufacturer of your video card and get a different version
> of the video driver.
>
>
> Sender : vonhef@xxxxxxxxxxxx
> Tracking Number : SUP2000022300000075474
> Pool : Support - General
> Sent to : support@xxxxxxxxx
> Date : 2/23/00 9:15 AM
> ---
>
> Below is the result of your feedback form. It was submitted by
> (vonhef@xxxxxxxxxxxx) on Sunday, February 20, 2000 at 00:24:13
> ------------------------------------------------------------------------
> ---
>
> Program_Name: MetaStock
>
> Version: 6.52
>
> Data_Vendor: Reuters
>
> First_name: Adam
>
> Last_name: Hefner
>
> Comments: When using Microsoft Excel 2000, I am trying to insert a
> MetaStock Chart by "Insert/object/MetaStock Chart", I recieve an error
> that states "MSWIN caused an invalid page fault in MSWIN.EXE at
> 0177:004c6e85." I am able to insert other objects, so I assume there is
> a problem with MetaSStock. I will post a jpeg file that shows the error,
> to the MetaStock e-mail list if you wish to veiw it. Any help would be
> appreciated. Adam Hefner
>
> ------------------------------------------------------------------------
> ---
>
> REMOTE_HOST: 206.30.100.129
> HTTP_USER_AGENT: Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt)
>
>
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