|
PureBytes Links
Trading Reference Links
|
I was one of the original posters who mentioned the "Printing Problem" with version 6.52 back in November. I've been told by Equis that it was my printer driver, video driver, my printer was too old (Laserjet 4) and other various reasons. My printer driver and video driver were both up to date and my printer is far from being too old!!! Sharing my problem with other Metastock users, we determined that it was in fact Equis' problem. On December 8, 1999 this message was posted from Bill at Equis:
"We apologize for any problems that you may be having. The vast majority of our users are not having problems with printing. We do recognize, however, that a group of users are reporting problems.
Printing problems within Windows applications are difficult to diagnose and fix. An application may have no problems for 99% of printers while 1% may experience some difficulty. Many times printer or video drivers are at fault. Sometimes they are not. Occasionally, an application may experience difficulties because of slight differences between drivers and printers from different manufacturers.
We are currently gathering information on this current problem to try and identify the specific cause. It can be a daunting task for reasons mentioned above. Once we are able to identify the problem, we will implement a fix.
Once again, we apologize for the problem. We want you to be happy with our product.
Bill Equis Support"
He had issued a survey for anyone who was having similar problems. I was one of the ones who answered. Yet have they issued a statement as to when the fix would be available. Until Equis comes up with a fix, I thing we should keep it open for discussion.
The main reason I wanted to post this message was because Tom left a message that he had contacted Equis and they commented "the printing problems aren't their problem". What happened to "We want you to be happy with our product". How can they say it's not their problem. This is the only program I've had problems printing with and it all started with the 6.52 upgrade!!!!!!!!!!!!!!! I think Equis should update us as to their findings on this issue!! It's nice that they are working on 7.0 Professional and other programs, but what about this crappy upgrade they suggested we download??
Heidi Stubner
P.S. Bill also mentioned that "The vast majority of our users are not having problems with printing." If you are not having problems printing, please post here!!!
t 08:15 PM 02/22/2000 -0600, you wrote: >>>> I too have been having printing problems for some time using MetaStock v. 6.52. Some or all of the inner windows are blank when I attempt to print. Usually when I print the same windows again, they will be ok. I've contacted Equis twice about this problem. Their first response, several months ago, was that my price data were corrupted and that I needed to delete and reload them. Doing so didn't solve the problem.
About a month ago I contacted them again and got the response shown below. It says that printing problems aren't their problem. As best I understand their response, they are now saying that the problem is either due to Windows 98 or to my printer. I doubt if it is the printer because I've had the same problem with two different printers - one a Canon and the other an HP.
I tried some of their suggestions below concerning print spooling. This made the printing process too slow to be practical so I didn't try it enough times to learn if failure would occur or not.
It seems to me that the problem is in MetaStock v. 6.52, although it could be within Windows 98. However, I never have had a printing problem with any other program other than MS v. 6.52.
I don't know what to do from here. If anyone gets any good ideas, pleas post them.
Thanks!
Tom Strickland
*******************************Equis's Response**************************************************************** MetaStock does not have any control over the printing. We just send a command to print and Windows takes over from there. Windows controls the printing through the printer driver. Printing in Windows is accomplished by the Video Driver telling the Printer Driver what it sees and the Printer driver trying to print it on the page.
If your charts print except sometime it is possible the print spool setting in Windows are not fully compatible.
Try to disable the print spooling feature and see if this helps. You do this as follows:
Click Start|Settings|Printers.
Right click the icon for your printer and select Properties from the menu that appears.
Click the Details tab.
Click the Spool Settings button.
Look at the Spool Data Format column and make a note if so you will know if it says EMF or RAW.
Select Print directly to printer.
Start MetaStock and try to print your charts. If this works it means you have spooling trouble.
Run Scandisk on your drive to repair the spooling file in Windows.
Also go back printer properties on the Details tab select Spool print job for faster printer and change the data format to RAW if it was set to EMF. Select OK and print again in MetaStock. If this works use RAW instead of EMF and it will mean you can spool which makes your print jobs faster.
If disabling spooling worked but RAW did not it means you cannot spool, which will make your print jobs slower but will allow you to print your charts.
You should also contact the printer manufacture and get different versions of their printer driver. It is possible that an earlier version of their printer driver will work for you.
Also ask the printer manufacturer if your printer can use printer drivers from other models of the printer.
If you try different printer drivers you may discover a version of the driver that is compatible allowing you to print all of your charts on your printer.
George Equis Support http://www.equis.com/ http://www.equis.com/customer/support/ Please include previous email answers and questions in your response. Please ask only one question per email. If you have to ask several questions please send each question as a separate email.
Equis and MetaStock and MetaStock Professional are registered trademarks of Equis International. Achelis Binary Wave, The DownLoader, Expert Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of Equis International.
> -----Original Message----- > From: Tom Strickland [SMTP:tstrickland@xxxxxxxxxxxx] > Sent: Sunday, January 30, 2000 8:04 AM > To: Equis Support > Subject: Printing Problem > > Do you have an idea of when a fix or patch will be available for MetaStock > v. 6.52 to correct the printing problem that causes blank inner windows to > be printed on occasion? I purchased a new HP printer recently, and that > didn't help a bit so I know it's not the printer. > > Thanks! > > Tom Strickland
|