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Rob
Equis should take a look at the 4dtv forum on Delphi. There are several
General Instrument employees that sort of monitor the posting, explain stuff
to the list (like why things were done a certain way, etc.) and take
suggestions from the list and submit them to the company. We had a firmware
(their term for it) download a couple of months ago and it included a bunch
of our suggestions.
This list is an example of how future customer service will be handled if a
company is serious about customer support. Even the negative posts are
responded to.
Regards
Guy
-----Original Message-----
From: owner-metastock@xxxxxxxxxxxxx
[mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of Robert Jackson
Sent: Saturday, February 13, 1999 11:59 AM
To: metastock@xxxxxxxxxxxxx
Cc: Equis Support; Equis Suggestions
Subject: Acknowledging Bugs was (Re: Chart Troubles?)
Hello,
I am pleased to see Equis Support's reply acknowledging a bug in chart
drawing. I've often thought that Equis doesn't keep it's users as well
informed as possible (something I've e-mailed Equis about many times).
Hopefully this recent posting is a sign that things are changing and that
we, as users, will be provided with lists of issues addressed in patches
and upgrades along with lists of known, and as yet unaddressed, problems.
Rob
Dr. Robert Jackson
robert.jackson@xxxxxxxxxxx
-----Original Message-----
From: Equis Support <support@xxxxxxxxx>
To: 'metastock@xxxxxxxxxxxxx' <metastock@xxxxxxxxxxxxx>
Date: Friday, February 12, 1999 2:21 PM
Subject: RE: Chart Troubles?
>This is the last of the chart errors we know about in version 6.52.
>There will be a new patch available probably Tuesday afternoon that will
>fix this one as well.
>
>Equis Support
>http://www.equis.com/
>http://www.equis.com/customer/support/
>Please include previous email answers and questions in your response.
>Equis and MetaStock and MetaStock Professional are registered trademarks
>of Equis International. Achelis Binary Wave, The DownLoader, Expert
>Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
>Equis International.
>-----Original Message-----
>From: Adam Hefner [mailto:VonHef@xxxxxxxxxxxxx]
>Sent: Thursday, February 11, 1999 9:41 PM
>To: MetaStock
>Subject: Chart Troubles?
>
>
>I am having problems changing my chart from daily to weekly plots.
>
>This is the normal daily display:
>
>
>
>
>
>And this is the problem chart:
>
>
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