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I want to keep you all updated on the two pronged problems last night
and this morning.
Problem 1) The network went down around 9 PM ET. It was up and down
most of the night. That is why some of you were connected and could
obtain some data and others were never able to connect at any time.
This network problem appears to be solved.
Problem 2) November 11 data for stocks and indices became unavailable.
This occurred because of the techniques Reuters DataLink uses to provide
clean data.
Reuters DataLink does an early collection of data. This data is
not "scrubbed". That means it is not double checked for accuracy. A
second data collection is done later in the evening and that data has
been scrubbed. All of this is automated. Last night, the second feed,
which replaces the original data worked correctly except it had Not
Traded instead of prices. Therefore, the prices in the data base were
replaced with Not Traded.
Early this afternoon, the early collection from yesterday was
used to repopulate the data for yesterday so that you would have data to
work with. This data will be corrected automatically by the feed either
tonight or tomorrow night. If corrections are made, your data will
automatically be corrected during your collection.
Hopefully, this situation will not manifest itself again.
Bill Forman
Customer Support Manager
Equis International
A Reuters Company
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