|
PureBytes Links
Trading Reference Links
|
Bill we certainly appreciate your efforts, honesty and damage control.
Please show this memo to your manager.
I would like to recommend Bill for a 10% increase immediately for his
proactive approach to the issues raised on this thread, for
- reading all of the xxxx we post
- researching our posts
- double checking our times
- analyzing the issues
- responding in a timely manner
- keeping extra cool under what must be immense pressure
- and loving it!
Here's to you Bill - you deserve every damn penny you earn - from
somebody who's been there.
Keep up the good work. Equis would not want to lose you.
David Duggan
Equis Support wrote:
>
> I want to keep you all updated on the two pronged problems last night
> and this morning.
>
> Problem 1) The network went down around 9 PM ET. It was up and down
> most of the night. That is why some of you were connected and could
> obtain some data and others were never able to connect at any time.
> This network problem appears to be solved.
>
> Problem 2) November 11 data for stocks and indices became unavailable.
> This occurred because of the techniques Reuters DataLink uses to provide
> clean data.
> Reuters DataLink does an early collection of data. This data is
> not "scrubbed". That means it is not double checked for accuracy. A
> second data collection is done later in the evening and that data has
> been scrubbed. All of this is automated. Last night, the second feed,
> which replaces the original data worked correctly except it had Not
> Traded instead of prices. Therefore, the prices in the data base were
> replaced with Not Traded.
> Early this afternoon, the early collection from yesterday was
> used to repopulate the data for yesterday so that you would have data to
> work with. This data will be corrected automatically by the feed either
> tonight or tomorrow night. If corrections are made, your data will
> automatically be corrected during your collection.
>
> Hopefully, this situation will not manifest itself again.
>
> Bill Forman
> Customer Support Manager
> Equis International
> A Reuters Company
|