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The data servers are part of a larger network servicing multiple
software offerings. The data servers themselves have not had problems
since last month when the specific data server problems were found and
fixed. The latest problems are with the general network and not the
data servers specifically. There is no one you can contact directly.
The network is monitored 24 hours per day. When the network problem
developed again last night (they thought it was fixed on Tuesday) work
immediately began in an effort to determine the location of the problem.
It was solved sometime this morning.
The general network problems caused the data update for yesterday to
fail. Yesterdays data is now being collected and should be available
around 11 AM MT today.
Bill Forman
Customer Support Manager
Equis International
A Reuters Company
-----Original Message-----
From: winthorp@xxxxxxxxxxxxx [mailto:winthorp@xxxxxxxxxxxxx]
Sent: Thursday, November 12, 1998 9:33 AM
To: metastock@xxxxxxxxxxxxx
Subject: Re: Reuters DataLink
Equis Support wrote:
> The Reuters network went down last night. The data for November 11 on
> stocks and indices was also not updated last night. The network is
back
> up and the data is being updated now. It should be available in a
> couple of hours.
>
> I assure you, we at Equis International are not happy about the
network
> problems continuing at Reuters where the data servers reside. They
have
> again had network experts tracing the problem since late last week.
In
> fact, they thought they had found and corrected the problem on
Tuesday.
> Tuesday night, there were basically no problems noted with data
> collection. Last night, however, as you have certainly noted, the
> network appeared to have failed completely.
>
> I empathize with you completely. We too are unable to obtain data.
> Everyone at Equis International and at Reuters is dedicated to
providing
> the best service possible. The network people are working long hours
> trying to isolate the problem. As of this writing, we at Equis do not
> know the status of that work, however, we will be in contact with the
> Reuters location in hopes of helping them determine the cause and what
> it will take to alleviate this problem permanently.
>
> Please be assured that no one involved with Reuters DataLink is happy
> about these problems. No one with Reuters is happy about these
> problems. They are being addressed. Hopefully, they will be
> permanently solved soon.
>
> Bill Forman
> Customer Support Manager
> Equis International
> A Reuters Company
Dear Mr. Forman,
Thank for your information in regards to what is going on with
Reuters. I do have a couple questions in which you might be able to
provide
answers.
#1 What is the phone number and E-mail address that subscribers can
contact the tech
specialists handling the servers for the Reuters Trend Datalink?
#2 Is there someone on site 24 hours handling the servers at Reuters?
Thank for your time on this on-going ordeal with
Reuters.
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