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Equis Support wrote:
> The Reuters network went down last night. The data for November 11 on
> stocks and indices was also not updated last night. The network is back
> up and the data is being updated now. It should be available in a
> couple of hours.
>
> I assure you, we at Equis International are not happy about the network
> problems continuing at Reuters where the data servers reside. They have
> again had network experts tracing the problem since late last week. In
> fact, they thought they had found and corrected the problem on Tuesday.
> Tuesday night, there were basically no problems noted with data
> collection. Last night, however, as you have certainly noted, the
> network appeared to have failed completely.
>
> I empathize with you completely. We too are unable to obtain data.
> Everyone at Equis International and at Reuters is dedicated to providing
> the best service possible. The network people are working long hours
> trying to isolate the problem. As of this writing, we at Equis do not
> know the status of that work, however, we will be in contact with the
> Reuters location in hopes of helping them determine the cause and what
> it will take to alleviate this problem permanently.
>
> Please be assured that no one involved with Reuters DataLink is happy
> about these problems. No one with Reuters is happy about these
> problems. They are being addressed. Hopefully, they will be
> permanently solved soon.
>
> Bill Forman
> Customer Support Manager
> Equis International
> A Reuters Company
Dear Mr. Forman,
Thank for your information in regards to what is going on with
Reuters. I do have a couple questions in which you might be able to provide
answers.
#1 What is the phone number and E-mail address that subscribers can
contact the tech
specialists handling the servers for the Reuters Trend Datalink?
#2 Is there someone on site 24 hours handling the servers at Reuters?
Thank for your time on this on-going ordeal with
Reuters.
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