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Hear, Hear and all that rot. I agree. And the ubiquitous George (is there only
one, or is this a pseudonym for all of Support?) has always been most helpful to
me.
Alton Stephens wrote:
> Andre, I am pleased to say that Alan McNichol, Metastock Product manager,
> called me this afternoon for what turned into an hour long discussion of the
> product and future enhancements, to both the EOD version and the RT version.
> I plan to send a longer email to this group later today or tomorrow
> detailing some of that conversation, but let me say here that I was very
> much impressed with Mr. McNichol's knowledge and commitment to the customer
> base. These things are indeed complicated issues, and they are being worked
> on. Mr. McNichol wants them to be sophisticated, to work out of the box,
> and as timely as possible.
>
> My reaction was very favorable to him, and I am much reassured that we are
> being listened to and that what we say does count.
>
> A little more later.
>
> Thanks for your comments.
>
> Alton Stephens
> astephen@xxxxxxxx
>
> > -----Original Message-----
> > From: owner-metastock@xxxxxxxxxxxxx
> > [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of A. Scholberg
> > Sent: Thursday, August 06, 1998 1:23 PM
> > To: metastock@xxxxxxxxxxxxx
> > Subject: re: are Equis listening?
> >
> >
> > As a computer consultant I managed international software development
> > and developed major applications over the years. I would like to comment
> > on what strikes me generally as rather unfair criticism about Equis
> > development and support.
> >
> > 1. Support :
> >
> > I have personally requested support from Equis on three occasions. I
> > found that their assistance went a long way to solve even a clearly
> > non-Equis related issue, and I would give a high rating to the support I
> > had from our friend George.
> >
> > Take it easy, George. Thanks for the help I had from you. Don't let a
> > few irrate words get at you.
> >
> > 2. Metastock development issues :
> >
> > I personally agree with many of the requests I have seen - for example
> > multiple security testing. I disagree however with the way the requests
> > are presented. Many of them go far beyond a « just put in a line of code
> > or macro so we can have it » issue.
> >
> > For example multi-security testing. The System Tester - currently
> > designed to reproduce more or less real-life trading - would need to be
> > completely overhauled both in terms of what it reports and how it does
> > so. Can you meaningfully compare different trading strategies for say
> > 500 or 1000 securities on the basis of current reports ?
> >
> > As another example : my own most important single request concerns the
> > ability to address a specific security in a custom formula, for example
> > to build indicators combining a security and and a market index. This
> > apparently simple issue requires major database changes, including the
> > ability to address data by date to synchronise different time series.
> > Designing a new and robust database is probably Equis's most difficult
> > and complex issue. I do hope they are addressing it as a priority.
> >
> > 3. Are Equis listening :
> >
> > I would be curious to see the hundreds of items in the Metastock changes
> > list. Does anybody seriously think that the approved change requests
> > were not discussed by management?
> >
> > It is quite obvious that Equis are listening. They cannot afford not
> > to. The very real problem is that they don't let us know they do. The
> > suggestion of an interactive web page, newsletter or whatever to give
> > much needed feedback to their user community is probably a very very
> > good one. Are you listening, Equis?
> >
> > Well, FWIW, I feel better now I got this off my chest.
> >
> > Andre Scholberg
> >
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