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Andre, I am pleased to say that Alan McNichol, Metastock Product manager,
called me this afternoon for what turned into an hour long discussion of the
product and future enhancements, to both the EOD version and the RT version.
I plan to send a longer email to this group later today or tomorrow
detailing some of that conversation, but let me say here that I was very
much impressed with Mr. McNichol's knowledge and commitment to the customer
base. These things are indeed complicated issues, and they are being worked
on. Mr. McNichol wants them to be sophisticated, to work out of the box,
and as timely as possible.
My reaction was very favorable to him, and I am much reassured that we are
being listened to and that what we say does count.
A little more later.
Thanks for your comments.
Alton Stephens
astephen@xxxxxxxx
> -----Original Message-----
> From: owner-metastock@xxxxxxxxxxxxx
> [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of A. Scholberg
> Sent: Thursday, August 06, 1998 1:23 PM
> To: metastock@xxxxxxxxxxxxx
> Subject: re: are Equis listening?
>
>
> As a computer consultant I managed international software development
> and developed major applications over the years. I would like to comment
> on what strikes me generally as rather unfair criticism about Equis
> development and support.
>
> 1. Support :
>
> I have personally requested support from Equis on three occasions. I
> found that their assistance went a long way to solve even a clearly
> non-Equis related issue, and I would give a high rating to the support I
> had from our friend George.
>
> Take it easy, George. Thanks for the help I had from you. Don't let a
> few irrate words get at you.
>
> 2. Metastock development issues :
>
> I personally agree with many of the requests I have seen - for example
> multiple security testing. I disagree however with the way the requests
> are presented. Many of them go far beyond a « just put in a line of code
> or macro so we can have it » issue.
>
> For example multi-security testing. The System Tester - currently
> designed to reproduce more or less real-life trading - would need to be
> completely overhauled both in terms of what it reports and how it does
> so. Can you meaningfully compare different trading strategies for say
> 500 or 1000 securities on the basis of current reports ?
>
> As another example : my own most important single request concerns the
> ability to address a specific security in a custom formula, for example
> to build indicators combining a security and and a market index. This
> apparently simple issue requires major database changes, including the
> ability to address data by date to synchronise different time series.
> Designing a new and robust database is probably Equis's most difficult
> and complex issue. I do hope they are addressing it as a priority.
>
> 3. Are Equis listening :
>
> I would be curious to see the hundreds of items in the Metastock changes
> list. Does anybody seriously think that the approved change requests
> were not discussed by management?
>
> It is quite obvious that Equis are listening. They cannot afford not
> to. The very real problem is that they don't let us know they do. The
> suggestion of an interactive web page, newsletter or whatever to give
> much needed feedback to their user community is probably a very very
> good one. Are you listening, Equis?
>
> Well, FWIW, I feel better now I got this off my chest.
>
> Andre Scholberg
>
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