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Hello,
Our support traffic is normal (we receive and respond to about 40
questions per day),
so it is unlikely that problem is on our end.
If you did not receive response, it may be because your e-mail got
filtered out by spam filter
(because your IP or ISP is listed on spam databases) or something is
wrong with the sender server.
If you received auto-responder 26 times it is not normal because there
is only one
auto-responder sent and only to original query. Your mail server may be
looping or some
other problems.
The easiest solution is to try to send from different e-mail address.
Best regards,
Tomasz Janeczko
amibroker.com
On 2009-12-21 17:51, venturerider2 wrote:
> On three separate occasions in the last 2 weeks I have attempted to reach the support@xxxxxxxxxxxxx but have not received an actual response. I receive the following message:
>
>
> This message was created automatically by mail delivery software.
>
> A message that you sent could not be delivered to one or more of its
> recipients. This is a permanent error. The following address(es) failed:
>
> support@xxxxxxxxxxxxx
> Received: from amibroke by host2.amibroker.com with local (Exim 4.69)
> (envelope-from<josephziccardi@xxxxxxxxx>)
> id 1NLkuM-0000SH-Af
> for support@xxxxxxxxxxxxx; Fri, 18 Dec 2009 17:02:46 -0500
>
> _______________________________
>
> I also receive the following message 26 times!
>
> Hello,
>
> Your message: "[No Subject]" has been received.
> Ticket number is #66441 (please DO NOT remove it from the subject line when replying).
>
> We will reply usually within 24 hours (Monday-Friday).
>
> _________________________________
>
> I sent the request through my other email address, not this one.
> Anybody else having these problems? Thanks. -Joe
>
>
>
> ------------------------------------
>
> **** IMPORTANT PLEASE READ ****
> This group is for the discussion between users only.
> This is *NOT* technical support channel.
>
> TO GET TECHNICAL SUPPORT send an e-mail directly to
> SUPPORT {at} amibroker.com
>
> TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at
> http://www.amibroker.com/feedback/
> (submissions sent via other channels won't be considered)
>
> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> http://www.amibroker.com/devlog/
>
> Yahoo! Groups Links
>
>
>
>
>
------------------------------------
**** IMPORTANT PLEASE READ ****
This group is for the discussion between users only.
This is *NOT* technical support channel.
TO GET TECHNICAL SUPPORT send an e-mail directly to
SUPPORT {at} amibroker.com
TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at
http://www.amibroker.com/feedback/
(submissions sent via other channels won't be considered)
For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/amibroker/
<*> Your email settings:
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