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Well,
Since there have been a few others, I guess I'll add my ticket to the pile, just in case there really is a technical problem. The address I am registered with is a Yahoo dot com address.
I received an auto reply for my support request #62580 on Thursday, August 27, 2009. I have not received anything since then. I sent a follow up status request a week after that. Again, no reply.
I have been checking my spam folder, but have not noticed anything from AmiBroker in there. Though, admittedly, I get a lot of spam. So, I may have missed something.
Mike
--- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <groups@xxx> wrote:
>
> Jeremy,
>
> I have instructed Marcin to double check if there is any message from you awaiting reply.
>
> Sometimes if there is long exchange between user and support, it may happen that support
> considers case as resolved, while customer expects some extra info. If this happens, please just
> reply again to any unanswered ticket and tell the support that you are waiting for specific info.
>
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message -----
> From: "nyctastudent" <jberkovits1@xxx>
> To: <amibroker@xxxxxxxxxxxxxxx>
> Sent: Friday, September 18, 2009 3:08 PM
> Subject: [amibroker] Re: Support Issues
>
>
> > TJ,
> >
> > There might be an issue on the AmiBroker side. I am having a problem geting a response to an item I submit on September 2nd. Its
> > not due to spam filters. I sent a folow up email on the 17th and still no reply. AmiBroker usually has the best support in the
> > business. Something is causing a break in support communications. If you need any aditional info from me please let meknow.
> >
> > Thanks for a great product.
> >
> >
> > Best regards,
> >
> > Jeremy Berkovits, CMT
> >
> > Merc Partners
> > 11 Great Neck Road
> > Great Neck, NY-11021
> >
> > Direct: (516) 304-3200 EXT. 307
> > Cell: (917) 698-3444
> > jberkovits1@xxx
> > AOL IM: jberkovitscmt
> > Yahoo IM: jeremy7827110028
> >
> >
> >
> >
> >
> > On Wed, Sep 2, 2009 at 8:42 AM, <support@xxx> wrote:
> >
> > Hello,
> >
> > Your message: "GICS Import File" has been received.
> > Ticket number is #62757 (please DO NOT remove it from the subject line when replying).
> >
> >
> >
> > ------------------------------------
> >
> > **** IMPORTANT PLEASE READ ****
> > This group is for the discussion between users only.
> > This is *NOT* technical support channel.
> >
> > TO GET TECHNICAL SUPPORT send an e-mail directly to
> > SUPPORT {at} amibroker.com
> >
> > TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at
> > http://www.amibroker.com/feedback/
> > (submissions sent via other channels won't be considered)
> >
> > For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> > http://www.amibroker.com/devlog/
> >
> > Yahoo! Groups Links
> >
> >
> >
>
------------------------------------
**** IMPORTANT PLEASE READ ****
This group is for the discussion between users only.
This is *NOT* technical support channel.
TO GET TECHNICAL SUPPORT send an e-mail directly to
SUPPORT {at} amibroker.com
TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at
http://www.amibroker.com/feedback/
(submissions sent via other channels won't be considered)
For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/
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