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Jeremy,
I have instructed Marcin to double check if there is any message from you awaiting reply.
Sometimes if there is long exchange between user and support, it may happen that support
considers case as resolved, while customer expects some extra info. If this happens, please just
reply again to any unanswered ticket and tell the support that you are waiting for specific info.
Best regards,
Tomasz Janeczko
amibroker.com
----- Original Message -----
From: "nyctastudent" <jberkovits1@xxxxxxxxx>
To: <amibroker@xxxxxxxxxxxxxxx>
Sent: Friday, September 18, 2009 3:08 PM
Subject: [amibroker] Re: Support Issues
> TJ,
>
> There might be an issue on the AmiBroker side. I am having a problem geting a response to an item I submit on September 2nd. Its
> not due to spam filters. I sent a folow up email on the 17th and still no reply. AmiBroker usually has the best support in the
> business. Something is causing a break in support communications. If you need any aditional info from me please let meknow.
>
> Thanks for a great product.
>
>
> Best regards,
>
> Jeremy Berkovits, CMT
>
> Merc Partners
> 11 Great Neck Road
> Great Neck, NY-11021
>
> Direct: (516) 304-3200 EXT. 307
> Cell: (917) 698-3444
> jberkovits1@xxxxxxxxx
> AOL IM: jberkovitscmt
> Yahoo IM: jeremy7827110028
>
>
>
>
>
> On Wed, Sep 2, 2009 at 8:42 AM, <support@xxxxxxxxxxxxx> wrote:
>
> Hello,
>
> Your message: "GICS Import File" has been received.
> Ticket number is #62757 (please DO NOT remove it from the subject line when replying).
>
>
>
> ------------------------------------
>
> **** IMPORTANT PLEASE READ ****
> This group is for the discussion between users only.
> This is *NOT* technical support channel.
>
> TO GET TECHNICAL SUPPORT send an e-mail directly to
> SUPPORT {at} amibroker.com
>
> TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at
> http://www.amibroker.com/feedback/
> (submissions sent via other channels won't be considered)
>
> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> http://www.amibroker.com/devlog/
>
> Yahoo! Groups Links
>
>
>
------------------------------------
**** IMPORTANT PLEASE READ ****
This group is for the discussion between users only.
This is *NOT* technical support channel.
TO GET TECHNICAL SUPPORT send an e-mail directly to
SUPPORT {at} amibroker.com
TO SUBMIT SUGGESTIONS please use FEEDBACK CENTER at
http://www.amibroker.com/feedback/
(submissions sent via other channels won't be considered)
For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/
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