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[amibroker] Re: Why Amibroker support is not responding



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Sorry to hijack the thread, just wanted to ask, is there some place to
vote on what enhancements we would like to see?

--- In amibroker@xxxxxxxxxxxxxxx, "tipequity" <l3456@xxx> wrote:
>
> TJ, I know that you don't like to announce your development plans. 
> However, it seems to me that every major release has a one major 
> enhancement (e.g., CBT, optimization and walk-forward) and many minor 
> enhancement and bug fixes. It would helpful to know what the major 
> enhancement in the immediate upcoming release is. This could help us 
> manage our development work more efficiently (i.e., focus our areas 
> that are not getting enhanced for the next three to six month).
> 
> --- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <groups@> 
> wrote:
> >
> > Dear Pavel,
> > 
> > You need to calm down as everything is OK and let me explain why:
> > 
> > First of all, support is responding to all your enquiries. 
> > We however do not experience such problem, therefore support
> > is first trying to determine your configuration or any other local
> > problem that you may have. We will continue looking into your 
> individual 
> > problem and as soon as the reason is found and pinpointed, we could 
> fix it.
> > That's pretty normal way of doing things:
> > a) reproduction of the problem on our end
> > b) isolation of the problem (where and why it happens?)
> > c) location in the code
> > d) fix
> > 
> > We are currently at stage a) with you. The support channel will 
> continue
> > working with you to solve any problem you may have. 
> > 
> > Second thing, the company is in perfect shape. For me the recession
> > can take 5 years or more. In fact after short drop in October, the 
> sales make new records now,
> > probably because people find out that they can have superior 
> software
> > for fraction of a price of other solutions. That's pretty normal 
> that in tough times
> > people are more price-sensitive and enjoy the huge technical 
> advantage of AmiBroker
> > at extremely fair price.
> > 
> > You are relatively new customer and you apparently
> > are not aware of the release cycle. Yes there are periods where new 
> betas
> > are coming every week, but ...
> > AFTER official release (which happened in fact quite recently) I 
> take a BREAK
> > from development activities. 
> > 
> > So the sole reason for not having new betas recently is the fact 
> that I
> > took BREAK from development to spend time with family (I may remind 
> you
> > that there was Christmas, New Year holidays plus 2 week winter 
> vacation season
> > for our children).
> > 
> > Yes, contrary to what somebody may think, I am a human, not robot,
> > so from time to time I take a break.
> > 
> > There are also activities that you don't see because they are not 
> directed
> > to general public and happen behind the scenes. One of such activity
> > is creation of interface to one of the largest Polish brokerages.
> > Such moves are invisible to non-Polish users but contribute greatly
> > to growing user base and growing cash flow.
> > 
> > So relax a bit and cheer up. 
> > 
> > If you have a free minute, you may check what the latest
> > "innovation" from Microsoft Research does with popular songs:
> > http://timesonline.typepad.com/technology/2009/02/top-20-tracks-
> r.html
> > 
> > Best regards,
> > Tomasz Janeczko
> > amibroker.com
> > ----- Original Message ----- 
> > From: "pavelmanas" <pavelmanas@>
> > To: <amibroker@xxxxxxxxxxxxxxx>
> > Sent: Tuesday, February 03, 2009 12:30 PM
> > Subject: [amibroker] Why Amibroker support is not responding
> > 
> > 
> > Dear Tomash,
> > 
> > I have got few questions about Amibroker support and volume bars
> > 
> > 1. at the beginning of January I reported a problem regarding 
> > incorrect creation of volume bars to the official support eMail 
> > address.  I consider this problem as very important because it 
> > touches a basic real-time charting functionality in Amibroker.  I 
> > had got a quick reply that someone was going to replicate the 
> > problem, however, since that time I have not heard anything even 
> > though I urged this already two times.  Also on 16th of January I 
> > logged this problem (#1669) into the "Amibroker Feedback Center".  
> > Unfortunately, this site seems to be abandoned (by Amibroker staff) 
> > since end of December.  In my desperation I had to move my intraday 
> > activities to Multicharts.  This situation together with not 
> updated 
> > information on the Amibroker web page and pause in releasing new 
> > updates (I got used to see new releases every week 8-) ) obviously 
> > suggests to me as a customer that something is going on in the 
> > company.  Here are the questions:
> > - is the company ok and when can we expect next release?
> > - what is the current status of Amibroker support?  
> > - is anyone looking into "Amibroker Feedback Center"?
> > 2. I am attaching the reported problem and will appreciate if 
> > someone can look into it.  
> > 
> > in real-time volume chart 2500V for ES H9 I am experiencing very 
> > strange behavior.  When volume reaches 2500 it is supposed to 
> create 
> > a new volume bar, reset the volume to 0 and start adding volume 
> > again for the new bar. What is happening is that it reaches 2500, 
> > creates a new bar, volume goes to e.g.350 suddenly the new bar is 
> > removed and volume for previous bar jumps back to e.g. 1700.  This 
> > happens multiple time for the same bar.  Sometimes even two new 
> bars 
> > are created and than removed.  This behavior is happening 
> frequently 
> > almost every bar.  Certainly under such circumstances it is 
> > impossible to trade volume charts.  I noticed recently that the 
> > volume is jumping even in the single bar so it goes e.g. 
> > 400,412,450,275,300,320,500,520,250,.
> > 
> > How to reproduce the problem:
> > 1. data source = eSignal Real-Time Data
> > 2. symbol ES H9
> > 3. Volume Bars set to 2500
> > 4. database source set to tick chart with max. allowed number of 
> > data 500000
> > 5. this gives me usually 2-3 days of history.  Sometimes in heavy 
> > volume days it provides 1,5 days of history.  Note. I have changed 
> > the registry to have max. allowed data set to 1,000,000.  This gave 
> > me another 2 days of data history so together 5 days.
> > 6. Amibroker 5.2 R1 (offical release)
> > 7. Windows Vista Business  
> > 
> > Thank you and regards
> > 
> > Pavel
> > 
> > 
> > 
> > 
> > ------------------------------------
> > 
> > **** IMPORTANT ****
> > This group is for the discussion between users only.
> > This is *NOT* technical support channel.
> > 
> > *********************
> > TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail 
> directly to 
> > SUPPORT {at} amibroker.com
> > *********************
> > 
> > For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> > http://www.amibroker.com/devlog/
> > 
> > For other support material please check also:
> > http://www.amibroker.com/support.html
> > 
> > *********************************
> > Yahoo! Groups Links
> >
>




------------------------------------

**** IMPORTANT ****
This group is for the discussion between users only.
This is *NOT* technical support channel.

*********************
TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail directly to 
SUPPORT {at} amibroker.com
*********************

For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/

For other support material please check also:
http://www.amibroker.com/support.html

*********************************
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