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> And no, I can not hire 2 more programmers because then I would need
>to rise the cost of the program 3 times
> and then everyone would scream that it is too expensive and will
>walk away. Then it would mean the end of product.
Since Dennis's intent is to invite constructive comment and since the
forum does act as an informal customer feedback center:
the content of your reply relates to a lot of personal and business
decisions - not sure if you are inviting comment on those matters?
As a customer:
I am not certain that I am a price buyer (once again this relates to
business theory and application), probably not.
The price is nice but is it the reason I buy AB?
In the first place I made a choice to make trading my home based
business (I could have chosen something else), so that makes me a
business customer I guess (albeit a small-time one).
You can't trade professionally with anything less than approx $100K.
If I invested that amount with an Aussie fund I would pay around 2%
expenses, so 2K PA is a reasonable operating cost.
When I first started my costs were high (books, training courses etc)
but now I can operate around those figures (I do my own tax and only
need software/data/computer/internet - but I would have
computer/internet anyway - I don't need specialist computers for
trading).
Of course that is only if we don't consider brokerage as a business
cost - if I daytrade 100k what is my annual brokerage bill? -
mentally I lump this in with gross edge - commissions == net edge but
in business terms it is on the books as operating costs.
Software/data costs are a tiny fraction of annual commissions.
Anyone who has operated a business, in one of the major economies of
the world, will know that trading costs are laughable compared to the
costs of running other businesses - most businesses in Australia run
on very low net returns compared to the capital invested in the
business.
Also when I bought AB I was not a naive trader.
I knew what I was doing and had owned two other software packages
prior to AB.
On that basis I would say I am a specialist customer (perhaps that is
AB's niche in the market).
Specialists want the software to do the things they want it to do
(pretty hard since we all want different things).
Adding all of that up I vote for:
please hire another programmer, give people more of what they want
(give the optimizers their dual core stuff, give the chartists their
snap and draw or whatever, give the Aussies their YahooFdata etc,
etc) and put the price up - maybe even add some features
to the UKB :-)
Metastock is the point of comparison for AB - it is approx $500 PA
for EOD and from $1000 for Pro - so AB can stand that price (of
course they have 'lease' MS for a monthly fee which allows us to
pretend we are not paying $1000 a year and so that makes it feel
nicer).
Re price buying:
If I buy a cheap car I get less features.
If I pay more I get more features and better appointments.
If I buy the cheap car I still expect the (lesser) features to work.
If they don't I won't buy it again at any price.
(if an existing feature doesn't work this has a far more negative
effect on customers than not having the feature they want in the
first place? - psychologists claim that one negative experience far
outweigns many positive experiences - also it is human nature to buy
the cheaper model and then complain because it doesn't have the
features they didn't pay for - that will never change).
Re: walking away
When it comes time for you to buy a new car what do you do Tomasz?
Are you going to stick to a brand, out of loyalty, if a competing
model has better reliability, features and appointments at the same
price?
How about availability, delivery and service?
What motivates you to buy a product and then rebuy it over and over?
Also you will find your needs change with time - as the kids grow the
house and the cars get bigger and after they go you and your wife can
have an office each (they used to be the kids rooms).
So, perhaps people will walk away if their needs change and/or AB is
no loner meeting their needs.
- better ask your wife, about the car, before you buy though - it
always pays to get a second opinion ;-)
Re: what do customers want?
We want it all - don't you?
That will never change either.
The more that companies meet those 'impossible' needs the more
customers they get.
For example - who goes to Starbucks to pick up a coffee, then goes to
Wendys to pick up a donut and takes them to the burger shop to put
them together for a nice breakfast if they can get a nice burger,
coffee and donut at Maccas (plus a free paper to read as well)?
- better get a second opinion from the kids on that one too ;-)
Hope my perspective offered some helpful feedback.
Regards,
brian_z
--- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <groups@xxx>
wrote:
>
> Hello,
>
> You people don't seem to realise that I am THE ONLY PERSON who
works on AmiBroker code.
> The day has only 24 hours and one person has only two hands.
> Now if even few people ouf of 8000 users submit "ideas" everyday,
no matter what I do I can not implement
> them IMMEDIATELLY.
>
> And no, I can not hire 2 more programmers because then I would need
to rise the cost of the program 3 times
> and then everyone would scream that it is too expensive and will
walk away. Then it would mean the end of product.
>
> So, considering that I am the ONLY DEVELOPER of AmiBroker and wrote
everything from scratch with my own hands, I can say that:
> a) I am doing more than anyone in this business to make customers
happy
> b) I am implementing MORE features/user requests/ideas than anyone
else in this business
> c) I am going an extra mile with responding PERSONALLY on the
public mailing list to many of your posts.
>
> I can not do MORE than I am doing now. It is physically impossible
for anyone.
>
> So, if I tell you that I am going to check things, I will do that,
but this is all subject to TIME and PHYSICAL ABILITY constraints.
>
> Pushing the string does not help at all. It makes things worse.
>
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message -----
> From: wavemechanic
> To: AmiBroker, User
> Sent: Friday, June 20, 2008 2:47 PM
> Subject: Re: [amibroker] Study Charting dare I say bugs...
>
>
> Dennis:
>
> I completely agree with your overall assessment and know that at
least several users also completely or partially agree but may or may
not respond - so you are not alone. Much has been said through the
years on the Yahoo board/AB website/support mail about
bugs, "clunkiness", and desired/necessary features. Because of the
type of problems that you mentioned (I am also indicator mode
oriented), I use the EOD version of AB and then only at "half
throttle" because my applications and programming needs are not as
extensive as that of a number of other AB users. Like you, I use
broker supplied and personal software for RT streaming and charting
studies (no "shoe" fits all). These issues, however, are not
restricted to AB as evidenced by a recent review on another board
where the user compared AB/Metastock/Tradestation/Blocks and ended up
(as I understand) with a Blocks package that includes
charting/streaming data/EOD data/backtesting/useful standard
features - so things are evolving.
>
> Bill
> ----- Original Message -----
> From: Dennis Brown
> To: amibroker@xxxxxxxxxxxxxxx
> Sent: Friday, June 20, 2008 12:12 AM
> Subject: [amibroker] Study Charting dare I say bugs...
>
>
> Friends,
>
> AmiBroker is a wonderful program for many things. In fact I
use only
> a fraction of its total capability for my trading style. I
trade only
> single ticker (futures) real time and write whole trading
systems just
> in AFL in indicator mode. This is actually more like the
traditional
> chart trading that is offered by many brokers.
>
> I would expect that AB, which supports all these functions as a
very
> basic operating mode would be at least as good as other
charting
> programs.
>
> However, even though the fundamental operations are there (and
I think
> potentially better), the interface (either design or
implementation
> bugs --I don't know which) has made it hard for me to use this
product
> for drawing even basic lines on the charts while trading. In
fact, I
> need a second chart from my broker's application open to the
same
> ticker just so I can draw lines where I want them even though
AB would
> be superior at this if it were not for the bugs. This has been
going
> on with me for over a year now and it is costing me.
>
> I have other trading friends that I have recommended try AB in
the
> last week, and I am embarrassed to think what they will say to
me when
> they figure out that these basic features don't work properly.
I have
> actually refrained from recommending AB to them for quite a
while --
> hoping these things would be fixed first.
>
> I don't know how many other traders are frustrated by the same
bugs,
> but if you are, please join the conversation so that Tomasz
knows that
> this is important to you also and perhaps we can get some
higher
> priority on getting the study charting to work properly.
>
> Here is a short list of my frustrating bugs --there are others
on the
> suggestions and bug lists, but I am only pointing out the ones
that
> cost profits by either making it very slow to do a simple
operation
> that makes one lose the trade opportunity, or creates
frustration and
> emotion which takes one out of the trading "Zone", or makes the
line
> drawn correctly to become inaccurate causing one to miss the
trigger
> point for a trade. If I have missed any that you feel are
costing you
> profits (not the nice to have pretty things) than please add
them to
> the conversation.
>
> #726. Handles from a selected study line are not respected.
Often
> several lines are anchored or pass through the same pivot
points.
> Price levels, Trend lines, Forks, Fibs, etc., often use a
common pivot
> point. However, as a trade progresses, new pivots become more
> important and the lines need to be adjusted in real time. It
is easy
> to select a study just by clicking on it in a spot where it is
unique,
> and the handles will appear along the line. However, unlike
any other
> charting program I have ever used, clicking and dragging on
the
> visible handle will not usually work properly if any other
study
> crosses very close to that handle. The problem is that AB will
grab
> the earliest drawn study and not the selected one --it will un-
select
> the one you selected and select the oldest one and drag it
instead.
> After playing around for a few valuable seconds trying to grab
the
> right line, I end up having to move the whole line away from
its
> current location and reposition all its handles. Very
frustrating and
> takes the time and concentration away from the trading action.
>
> #728. Horizontal price levels do not stay horizontal. The
horizontal
> lines (price levels) do not snap to a bar with the magnet mode
on.
> They just are placed at the cursor level. However, if you
click on
> the line, it jumps to an angled line that snaps to the bar on
the left
> side of the screen. Its operation is just bizarre and causes
errors
> in placement of the price level after the fact. Completely
> unacceptable behavior for trading.
>
> #890. Study handles change when off screen. Lets say you have
the
> magnet on and are zoomed out and draw a trend line between two
peaks.
> Next you zoom in on the trading action so that only the right
hand
> handle is visible on the chart. Now say the prices have
advanced to a
> new peak and you need to adjust the right handle to the new
peak (this
> is a very common occurrence). Most of the time, that handle
that is
> off screen jumps to a new bar position and is no longer on the
peak
> you selected. Of course that changes the slope of the trend
line to
> the wrong one, but you never know it when trading and you end
up
> placing bad breakout trades because the line is in the wrong
place
> now. Completely unacceptable behavior for trading.
>
> #990. Drag shadow is on the wrong bar. When dragging a study,
there
> is a thin "shadow" line that shows which bar you have dragged
the
> handles to. However, when the mouse is released, the study
gets moved
> to a different bar than the one indicated by the shadow. This
wastes
> valuable time with two or three attempts to figure out which
wrong bar
> to put the shadow on to get the study to go where you want it.
This
> is an annoyance.
>
> And here is one more that I just found today. If I draw trend
lines
> on a one minute bar snapped to peaks, then switch to a 5 minute
view,
> the trend lines are shown on the wrong 5 minute bars. And
heaven help
> me if I select the line in that view, because it will snap to
these
> wrong bars.
>
> There you have my short list. Please speak up if these issues
affect
> you.
>
> Best regards,
> Dennis
>
>
>
> ------------------------------------
>
> Please note that this group is for discussion between users
only.
>
> To get support from AmiBroker please send an e-mail directly to
> SUPPORT {at} amibroker.com
>
> For NEW RELEASE ANNOUNCEMENTS and other news always check
DEVLOG:
> http://www.amibroker.com/devlog/
>
> For other support material please check also:
> http://www.amibroker.com/support.html
> Yahoo! Groups Links
>
>
>
>
>
> --------------------------------------------------------------------
--------
>
>
>
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------------------------------------
Please note that this group is for discussion between users only.
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SUPPORT {at} amibroker.com
For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
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For other support material please check also:
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