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Tomasz
Thank you very much for the prompt reply via this forum. I apologise
if I got your nose out of joint in regards to the Subject of this
post. I did not mean to offend or suggest that Amibroker was not
providing support. I have changed the subject line to something more
appropriate.
Disabling Local database storage has removed the glitches and
corrupted bars on the intraday charts. Great Stuff. It does appear to
have degraded chart display performance somewhat.
Unfortunately the 100% CPU usage on certain stocks remains. I will
persue this problem with MarketCast as it may be a corruption in data
at the marketcast end, but might need your help to resolve the issue.
It does not explain what happened to Amibroker support responses to
my emails since the 6 Sep for it seems that you are prompt with your
responses when you receive an email. Oh well, I'll assume my internet
service provider or I lost them, and re email the problems to AB
support if I can't resolve them myself over the next few days.
I will now push MarkCast support buttons as best I can to get some
testing done at their end, especially now that I am aware that you
have provided everything they need to test your interface. I
sympathise with the difficulty you would have in testing the
interface, but would appreciate it if you would realise that I am the
meat in the sandwich and need help from both suppliers to resolve my
problem. I have no intention of laying blame, just a goal of getting
the system working.
I have also loaded historical tic data into the MarketCast Database
back to 2 Jan 2004. I am not sure how well this will perform with
Amibroker now that the Local Database Storage has been disabled. I
will let you know how my testing goes. The Local Database Storage
option seemed to allow very quick display of charts.
kind regards
Chris
--- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <amibroker@xxxx>
wrote:
> Hello,
>
> First please note that it is unfair to write a post that has a
subject
> of "no response from AmiBroker support" while you did receive
> in fact three responses.
>
> As for your problem, you may try this:
> go to File->Database Settings and
> change "Local database storage" to "DISABLED".
>
> Third thing is that MarketCast plugin is extremely hard for us to
> test because MarketCast is satellite-only feed that is available
> only in Australia. For that reason we were only able to test
> it on sample data (static) that we have received on the CD-ROM
> from MarketCast. It was working just fine then.
> MarketCast plugin uses MarketCast DATABASE API that is supposed
> to handle ALL data issues. For that reason,
> if you have data problems you should complain to MARKETCAST, not us.
>
> MarketCast people have received long time ago a fully registered
> version of AmiBroker along with the plugin and I asked them to
> actually test but have heard nothing back about any problems.
> I have also sent them full source codes of MarketCast plugin.
>
> So as you can see I have done all that is only possible from my
side.
> The rest is in MARKETCAST hands.
>
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message -----
> From: "Chris" <shawky2004@xxxx>
> To: <amibroker@xxxxxxxxxxxxxxx>
> Sent: Friday, September 24, 2004 2:38 PM
> Subject: [amibroker] No response from Amibroker Support
>
>
> > Tomasz
> > I have been emailing support@xxxx regarding ongoing problems
> > with Amibroker-MarketCast plugin but have not received ANY email
> > replies since Marcin replied to me on the 6th Sep. I hope there
is
> > not a problem with my emails. All my friends are receiving them
fine.
> >
> > On 6 Sep, Marcin told me to use the "Force Backfill" option with
> > MarketCast plugin to fix my problem but my Mcast V 1.1.0 plugin
only
> > supports "Connect" and "Shutdown". I replied to this on 6 Sep 04
to
> > support@xxxx Fault log 13493
> >
> > Also, I recent the email on 9 Sep along with an additional
problem
> > regardin eronious Low and Volume values on the chart (distorts
the
> > scale making the chart useless) appearing in 1 minute bars that
> > neither exist in marketcast database nor amibroker quote editor.
No
> > reply.
> >
> > I have sent recent all emails on 23 Sep. Since the 9 Sep the
number
> > of corrupted bars in AB has increased to the point where one
third of
> > my portfolio stock charts are no longer useable in intraday mode.
My
> > only workaround is to completely delete the Amibroker database.
This
> > kills all of my trend lines etc.
> >
> > And wait, there is more...3 stocks now result in AB consuming
100%
> > CPU usage for some reason. Deleting that stock or creating a new
> > database does not clear the problem. My guess is that there is a
> > corruption in the MarketCast data, though it appears fine when
viewed
> > through the marketcast interface. Or alternatively the data being
> > supplied to Amibroker for those stocks has unexpected values
which
> > Amibroker is not handling.
> >
> > I downloaded the latest beta release yesterday but the problems
are
> > still the same.
> >
> > I hope to help Amibroker and MarketCast resolve the issue so I
can
> > move onto learning all the wonderful features available in AB and
get
> > it working to setup my new short term trading system. Fortunately
I
> > have an EOD system that keeps the income flowing for now.
> >
> > I can post the email extracts on this forum if you would like.
> >
> > regards
> > Shawky
> >
> >
> >
> >
> >
> > Check AmiBroker web page at:
> > http://www.amibroker.com/
> >
> > Check group FAQ at:
http://groups.yahoo.com/group/amibroker/files/groupfaq.html
> > Yahoo! Groups Links
> >
> >
> >
> >
> >
> >
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