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RE: [amibroker] No response from Amibroker Support



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From: support@xxxxxxxxxxxxx [mailto:support@xxxxxxxxxxxxx]

Sent: Friday, September 17, 2004 8:22 PM

To: Dwight Lewis

Subject: Re: [#13746] Changing "current stock" from JScript - received

Hello,

Your message: "Changing "current stock" from JScript" has been received.

Ticket number is [#13746] (please DO NOT remove it from the subject line
when replying).

We will reply usually within 24 hours.

Thank you.

AmiBroker Technical Support

  -----Original Message-----
  From: Tomasz Janeczko [mailto:amibroker@xxxxxx]
  Sent: Friday, September 24, 2004 10:02 AM
  To: amibroker@xxxxxxxxxxxxxxx
  Subject: Re: [amibroker] No response from Amibroker Support


  Hello,

  The ONLY e-mail we have received from you from dlldollars@xxx
  address was e-mail with subject "BUG" that was assigned ticket number of
  #13583 and answered THE SAME DAY.

  The response was that we have acknowledged the problem and
  it will be fixed in one of next releases.

  Best regards,
  Tomasz Janeczko
  amibroker.com
  ----- Original Message -----
  From: "Dwight Lewis" <dlldollars@xxxxxxxxxxxxx>
  To: <amibroker@xxxxxxxxxxxxxxx>
  Sent: Friday, September 24, 2004 3:51 PM
  Subject: RE: [amibroker] No response from Amibroker Support


  > I've had the same problem.  Sent an e-mail to support last Friday, got
the
  > "received" message but so far no response. ???
  >
  > dll
  >  -----Original Message-----
  >  From: Chris [mailto:shawky2004@xxxxxxxxxxxxxx]
  >  Sent: Friday, September 24, 2004 8:38 AM
  >  To: amibroker@xxxxxxxxxxxxxxx
  >  Subject: [amibroker] No response from Amibroker Support
  >
  >
  >  Tomasz
  >  I have been emailing support@xxxxxxxxxxxxx regarding ongoing problems
  >  with Amibroker-MarketCast plugin but have not received ANY email
  >  replies since Marcin replied to me on the 6th Sep. I hope there is
  >  not a problem with my emails. All my friends are receiving them fine.
  >
  >  On 6 Sep, Marcin told me to use the "Force Backfill" option with
  >  MarketCast plugin to fix my problem but my Mcast V 1.1.0 plugin only
  >  supports "Connect" and "Shutdown". I replied to this on 6 Sep 04 to
  >  support@xxxxxxxxxxxxxx Fault log 13493
  >
  >  Also, I recent the email on 9 Sep along with an additional problem
  >  regardin eronious Low and Volume values on the chart (distorts the
  >  scale making the chart useless) appearing in 1 minute bars that
  >  neither exist in marketcast database nor amibroker quote editor. No
  >  reply.
  >
  >  I have sent recent all emails on 23 Sep. Since the 9 Sep the number
  >  of corrupted bars in AB has increased to the point where one third of
  >  my portfolio stock charts are no longer useable in intraday mode. My
  >  only workaround is to completely delete the Amibroker database. This
  >  kills all of my trend lines etc.
  >
  >  And wait, there is more...3 stocks now result in AB consuming 100%
  >  CPU usage for some reason. Deleting that stock or creating a new
  >  database does not clear the problem. My guess is that there is a
  >  corruption in the MarketCast data, though it appears fine when viewed
  >  through the marketcast interface. Or alternatively the data being
  >  supplied to Amibroker for those stocks has unexpected values which
  >  Amibroker is not handling.
  >
  >  I downloaded the latest beta release yesterday but the problems are
  >  still the same.
  >
  >  I hope to help Amibroker and MarketCast resolve the issue so I can
  >  move onto learning all the wonderful features available in AB and get
  >  it working to setup my new short term trading system. Fortunately I
  >  have an EOD system that keeps the income flowing for now.
  >
  >  I can post the email extracts on this forum if you would like.
  >
  >  regards
  >  Shawky
  >
  >
  >
  >
  >  Check AmiBroker web page at:
  >  http://www.amibroker.com/
  >
  >  Check group FAQ at:
  > http://groups.yahoo.com/group/amibroker/files/groupfaq.html
  >
  >
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  >


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  >
  > Check AmiBroker web page at:
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