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Salil raises an interesting point...., ie, surprise in the reaction to
going commercial.
As AB gains in popularity and distributed usage, the pool of AB users
will swell. This is a "market", just like any other group using some
kind of software (or service or other type of hard product).
Entrepreneurs will sense a gap in the current product offerings and
will, in the spirit of entrepreneurship, develop a variation or other
product to fill the gap.
Has anyone ever heard of this process?
Thus, the idea of investing all of the work is to reap a reward. Some
entrepreneurs are interested in the money, while others are interested
in keeping "score" on the success of their endeavors (usually measured
in hard numbers of profit).
I, too, do not understand the emotional response engendered by the
announcement. Perhaps some of you thought UM was doing this in his
spare time for the programming challenge.
There are two (possibly more) reasons for the reactions. One, the AB
community is "spoiled" and is used to gigantic capabilities being
delivered for little or no money (meaning the many many additions to AB
that only cost a modest upgrade fee every x months) (Witness the many
who have not upgraded and have a question that has been answered in one
of the recent betas--which they do not have because they have not
upgraded). This has ominous implications for others among this
community who may be contemplating some value-adding type of product for
which they would like to make some money.
Two, perhaps this is a reaction to the relatively poor customer
responses that UM has delivered in the past. While I have experienced
most of his replies to be responsive to customer requests, he easily
slipped over into name calling and worse when some continually
questioned a technical issue (memory leakage comes to mind). An easy
trap for an entrepreneur to fall into is to take personal affront to
someone calling your "baby" flawed, when you "think" or "know" it is
not. The saying in America is "The customer is always right" (even when
they are not). Otherwise, you eventually lose the customer (and perhaps
more via word of mouth) or simply build up ill will which eventually
limits sales.
A third possible reason is "purely" the surprise idea of all of a sudden
being told that there is a charge for the new product and the surprise
this causes, especially after the investment of time in ABTool and also
perhaps being in category 1 mentioned above. Most new businesses hardly
ever announce ahead of time that the product they are "peeping" to the
world will be going commercial because it gives would-be competitors a
leg up in preparing for a competitive response. While this is doubly
true in the consumer products industry where I spent my entire career
(in product development and manufacturing engineering), it may be a bit
of a stretch in the AB Add-on marketing world (small that it is).
Any reactions to this, and are there any Amibroker Add-on products that
the AB community would willingly and happily endorse and support and
purchase--especially if the "tone" and "approach" of the potential
entrepreneur was aboveboard, polite, and helpful?
Comments?
Ken
-----Original Message-----
From: salil_gangal [mailto:salil_gangal@xxxxxxxxx]
Sent: Monday, July 07, 2003 3:03 PM
To: abtool@xxxxxxxxxxxxxxx
Subject: [abtool] Commercial ABtool and 'xxsystems.com'
Hi Uenal,
First of all - a big virtual pat on the back for the outstanding work
you've done with the excellent set of tools.
Next - I wish you good luck for your commercial 'xxsystems.com' !
Finally - I'm a bit (nay a lot) surprised to read some of the
negative reactions by the users of your tools when they found out
that you have decided to make *your* ABtool software a commercial
product, rather than keeping it freeware.
Regards,
- Salil V Gangal
--- In abtool@xxxxxxxxxxxxxxx, uenal.mutlu@xxxx wrote:
> A new web site has been set up for ABtool and xxTrader:
> http://www.xxsystems.com
>
> --
> Uenal Mutlu
> xxSystems.com
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