|
I guess mileage varies from one user to another. I've been an IB customer
for 5-6 years and have found that TWS, account management, and support have
improved steadily. I've had occasion to call support 3 times this year and
have gotten good help on 2 of the 3 calls and only fair help on the
3rd. Email support must be staffed by barely competent people because I
rarely get a response which bears on the question/inquiry. I've had lost symbol
pages a few times during the past couple of years, however they have been
quickly restored from the TWS' own backups and I've had none lost for
months.
I have had maybe 5 order misfires which were not my fault during the
years I've done business with IB but lacked the audit trail to document how
the problem occurred. More recently, they have provided an audit trail under the
View menu which can help to track transactions sequences. Only problem with this
is that it's lost once the TWS is closed.
Earl
----- Original Message -----
Sent: Tuesday, July 26, 2005 4:43
PM
Subject: Re[2]: [RT] IB
Recently IB experienced a lot of small but unpleasant
issues on the level of account management so their trading platform may not be
immune. And their Support became just ugly for last 2 years - they can
not understand and address any slightly non-typical problem for weeks, giving
pointless responses, sometimes even ignore our e-mails. And I am speaking
about their "Pro" service as we are institution, leave alone small
guys.
Best regards,
Alex
YAHOO! GROUPS LINKS
|