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Recently IB experienced a lot of small but unpleasant issues on the level of account management so their trading platform may not be immune. And their Support became just ugly for last 2 years - they can not understand and address any slightly non-typical problem for weeks, giving pointless responses, sometimes even ignore our e-mails. And I am speaking about their "Pro" service as we are institution, leave alone small guys.
Best regards,
Alex mailto:alex_bell@xxxxxxx
Monday, July 25, 2005, 9:32:21 PM, you wrote:
AN> The question referred to a LIMIT order that didn't fill.
AN> Limit orders are native to ECBOT, so the order would have been
AN> held at the exchange, not at IB. Check the status of your order
AN> on the IB screen. If it's green, then it has been accepted by the
AN> exchange and IB is no longer part of the equation.
AN>
AN> Now, stops are another matter, as they're held on IB's
AN> servers, so timing does become an issue here.
AN>
AN> Andrew
AN>
AN> -----Original Message-----
AN> From: realtraders@xxxxxxxxxxxxxxx
AN> [mailto:realtraders@xxxxxxxxxxxxxxx]On Behalf Of Dan Goncharoff
AN> Sent: July 25, 2005 1:07 PM
AN> To: realtraders@xxxxxxxxxxxxxxx
AN> Subject: Re: [RT] IB
AN> Another thought is that IB is indeed 'parking' orders that
AN> are not going to be directly executed to reduce communications
AN> traffic, and the mechanism by which the system compares bid/ask
AN> to parked order for submission is too slow...
AN> Mark Simms wrote:
AN> One idea: Could IB erroneously be storing the serverside orders using a LIFO
AN> approach (Last in, first out) instead of the "correct" FIFO (first in, first
AN> out).
AN> If so, that's a BIG bug.
AN> The other idea is possibly they are monitoring the stops in a time interval
AN> approach versus every uptick or downtick.
AN> -----Original Message-----
AN> From:
AN> realtraders@xxxxxxxxxxxxxxx[mailto:realtraders@xxxxxxxxxxxxxxx] On
AN> Behalf Of Don Ewers
AN> Sent: Saturday, July 23, 2005 7:34 PM
AN> To: realtraders@xxxxxxxxxxxxxxxxxxxxxx: [RT] IB
AN> Earl,
AN> On my last exit on bonds Friday I had an order in to sell six
AN> at 115-28 LMT.
AN> The bid moved up to 115-28 (45 contracts) and the ask to
AN> 115-29 (200+ contracts). No fill. I waited 30 seconds then
AN> cancelled my sell, re-entered it and was filled immediately.
AN> This concerns me. I have seen this several times before also
AN> and with some stop orders. It is like IB parked my order
AN> somewhere and it was not hitting the exchange servers?
AN> Anyone else experience anything like this?
AN> Don Ewers
AN> --
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AN> 7/22/2005
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