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Dell has gone to India for tech support. When I bought my latest machine I
had them specifically state in my profile that I was to get US tech support
and that India was to transfer me. I haven't had to use it yet, but I hope
that it works. IN India they speak impeccable English and don't understand
a work you are saying. Unbelievable.
----- Original Message -----
From: "EarlA" <earl.a@xxxxxxxxxx>
To: <realtraders@xxxxxxxxxxxxxxx>
Sent: Friday, May 30, 2003 9:19 AM
Subject: Re: [RT] GEN: LAPTOP COMPUTERS
> My wife's previous machine was a IBM 770 Thinkpad with 14" screen and I
> thought it was the neatest thing since sliced bread. The machine was solid
> and the online support was fabulous even though the machine was out of
> manufacture (and out of warranty). When I installed NT4 and W2000 on it, I
> had no problem finding current drivers. It was my intention to buy one of
> the new A+- somethings for myself. Then the battery refused to charge and
> all attempts to find service for the machine were fruitless ... the
service
> companies wanted corporate business rather than individuals. I contacted
> IBM's support line several times to try to get repair service or find a
> company which would repair it. In each case I ended up talking to a
> Pakistani/Indian who spoke nearly unintelligible English and knew nothing
of
> US geography. That was it for doing business with IBM. I think this might
be
> a far different situation for corporate users.
>
> Earl
>
> ----- Original Message -----
> From: <Ct250fub@xxxxxxx>
> To: <realtraders@xxxxxxxxxxxxxxx>
> Sent: Friday, May 30, 2003 9:52 AM
> Subject: Re: [RT] GEN: LAPTOP COMPUTERS
>
>
> > Chas,
> >
> > I'd stay away from HP. I've had two and they have been nothing but
> trouble.
> > I'll never buy HP again. I've had good luck with prior IBM laptops and
my
> > wife currently has a Toshiba which has performed flawlessly.
> >
> > Good luck
> >
>
>
>
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>
>
>
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>
>
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