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Perhaps the Cruz brothers, like Omega, have been reincarnated under a new
name ... could "Stephen Pepe" be ... naw, couldn't be. But the patter sounds
so familiar.
Earl
----- Original Message -----
From: "JHP" <jan4123@xxxxxxxxxxxxx>
To: "hcarvas" <hcarvas@xxxxxxx>
Cc: <omega-list@xxxxxxxxxx>; "RealTraders" <realtraders@xxxxxxxxxxxxxxx>
Sent: Saturday, April 26, 2003 10:47 PM
Subject: [RT] Re: TradeStation 7 Feedback
> HC,
>
> Since you asked, here is the answer -
>
> Following Stephen Pepe's response, a man by the name Al called me on 4/17
> and told me that
> one of possible causes of my problems is my Windows XP Home edition
instead
> of Pro required.
> I showed him that TS bulletin dated 2/24/03 calls for 2000/XP as a minimum
> or XP (Home or Pro)
> as recommended. He said it was a mistake and the website states the
> requirement correctly as
> Pro. I checked later on and it was not true.
>
> I told Al that I have a router, but no network. He said that just because
I
> have DSL I have a network.
>
> He mentioned my router and Zone Alarm as another possible source of
trouble
> (Zone Alarm was
> turned off during installation) and told me that Zone Alarm is sufficient
to
> close all ports and the
> router is not neccessary which was incorrect.
>
> He said he was 97% successful in resolving problems - after our
> conversation, that may have gone
> down to 96.
>
> Finally, he excused himself "for a moment" and never came back.
>
> I reported it to Stephen Pepe and received 2 more "Thank you for your
> feedback" emails and then a message promising to follow up with Al and
> Pepe's team because I "should not have received this level
> of service" and asking me to allow them "another opportunity to make this
> right" with me.
>
> And that (4/21) was the last word from TS.
>
> By that time I already decided to stay with TS6 for the forseeable future.
>
> Jan Philipp
>
> ----- Original Message -----
> From: "hcarvas" <hcarvas@xxxxxxx>
> To: <jan4123@xxxxxxxxxxxxx>
> Sent: Saturday, April 26, 2003 6:56 PM
> Subject: FW: TradeStation 7 Feedback
>
>
> > Jan,
> >
> > I am from a reader in the omega list. Have your problems
> > with TS7 been resolved?
> > I am one of the people who are still trying to decide
> > whether to upgrade to TS7 now.
> > Can you posted your updated feedback to the omegalist?
> > Thanks
> >
> > hc
> >
> > -----Original Message-----
> > From: Stephen Pepe [mailto:spepe@xxxxxxxxxxxxxxxx]
> > Sent: Thursday, April 17, 2003 8:46 AM
> > To: omega-list@xxxxxxxxxx
> > Subject: TradeStation 7 Feedback
> >
> >
> > Dear Jan,
> >
> > Thank you for the feedback. I would like to see how we can
> > help you with
> > these issues. Please let me know when would be a good time
> > to have someone
> > contact you. These problems are not typical for the
> > majority of our Clients
> > and I believe we can benefit from working together to
> > resolve them.
> > Please contact me, so we can help you and your friend enjoy
> > the power of
> > TradeStation.
> > Thank you,
> > Stephen Pepe, Jr.
> > Director of Client Support
> > TradeStation Technologies, Inc.
> >
> > -----Original Message-----
> > From: Clyde Lee(SBCY)
> > To: realtraders@xxxxxxxxxxxxxxx
> > Cc: omega-list@xxxxxxxxxx
> > Sent: 4/16/2003 9:19 PM
> > Subject: Re: [RT] TS7 problems
> > And I have over 1000 routines in my library which were all
> > transferred fine
> > from TS6 and also from TS2K as a test.
> >
> > Typically I have about 40 to 60 charts in workspaces that
> > are open.
> > I have had none of the problems outlined here.
> > Seems I should have !
> > Clyde
> > - - - - - - - - - - - - - - - - - - - - - - - - - - - -
> > Clyde Lee Chairman/CEO (Home of SwingMachine)
> > SYTECH Corporation email: clydelee@xxxxxxxxxxxx
> > <mailto:clydelee@xxxxxxxxxxxx>
> > 7910 Westglen, Suite 105 Office: (713) 783-9540
> > Houston, TX 77063 Fax: (713) 783-1092
> > Details at: www.theswingmachine.com
> > <http://www.theswingmachine.com>
> > - - - - - - - - - - - - - - - - - - - - - - - - - - - -
> >
> > ----- Original Message -----
> > From: JHP <mailto:jan4123@xxxxxxxxxxxxx>
> > To: RealTraders <mailto:realtraders@xxxxxxxxxxxxxxx>
> > Cc: omega-list@xxxxxxxxxx <mailto:omega-list@xxxxxxxxxx>
> > Sent: Wednesday, April 16, 2003 7:36 PM
> > Subject: [RT] TS7 problems
> >
> > 10 days ago, I switched from TS6 to TS7 and here are some of
> > the problems I
> > experienced:
> > * Re-opening of workspaces took 7.5 min. It took 3.5 min in
> > TS6.
> > * It took 5 sec to bring up "Format Analysis Techniques"
> > which was
> > instantaneous in TS6.
> > * I imported indicator "X" from TS6 and installed it.
> > Subsequently, I opened
> > Pwr Editor code for indicator "Y", revised it, verified and
> > closed. When I
> > tried to insert it, I got the message "Study not verified"
> > with a reference
> > to indicator "X" which was already installed. When I opened
> > the code for "Y"
> > to verify it, the code was for "Y", but the name was that of
> > "X".
> > Only after deleting "X" from the program was I able to get
> > "Y" installed.
> > The same problem was encountered by my friend when 2
> > indicators, both
> > verified before, were imported and one of them was being
> > inserted. Message
> > "Study not verified" appeared and when the code opened, it
> > carried the other
> > indicator's name. The 1st indicator had to be deleted for
> > the other to be
> > installed.
> > * After opening TS7 in the morning, I found all price bar
> > charts squeezed
> > into a flat line at the top of each chart. Only after
> > reloading did they go
> > back to normal;
> > * Some Pwr Editor windows opened without X in the upper
> > right corner and
> > they could only be closed by going to "file, close window".
> > It was
> > completely random.
> >
> > I lost 2 days of trading by struggling with these problems,
> > finally gave up,
> > went back to TS6 and wrote to Robert Jones, Mgr of Tech
> > Support. My email
> > was never acknowledged.
> > The same problems still exist as reported yesterday by my
> > friend.
> > Jan Philipp
> >
> >
>
>
>
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>
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>
>
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