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This can't possibly be correct. TradeStation Technologies is committed to
providing the highest level of service and support to it's customers.
Kent Rollins
----- Original Message -----
From: "JHP" <jan4123@xxxxxxxxxxxxx>
To: "hcarvas" <hcarvas@xxxxxxx>
Cc: <omega-list@xxxxxxxxxx>; "RealTraders" <realtraders@xxxxxxxxxxxxxxx>
Sent: Sunday, April 27, 2003 12:47 AM
Subject: Re: TradeStation 7 Feedback
HC,
Since you asked, here is the answer -
Following Stephen Pepe's response, a man by the name Al called me on 4/17
and told me that
one of possible causes of my problems is my Windows XP Home edition instead
of Pro required.
I showed him that TS bulletin dated 2/24/03 calls for 2000/XP as a minimum
or XP (Home or Pro)
as recommended. He said it was a mistake and the website states the
requirement correctly as
Pro. I checked later on and it was not true.
I told Al that I have a router, but no network. He said that just because I
have DSL I have a network.
He mentioned my router and Zone Alarm as another possible source of trouble
(Zone Alarm was
turned off during installation) and told me that Zone Alarm is sufficient to
close all ports and the
router is not neccessary which was incorrect.
He said he was 97% successful in resolving problems - after our
conversation, that may have gone
down to 96.
Finally, he excused himself "for a moment" and never came back.
I reported it to Stephen Pepe and received 2 more "Thank you for your
feedback" emails and then a message promising to follow up with Al and
Pepe's team because I "should not have received this level
of service" and asking me to allow them "another opportunity to make this
right" with me.
And that (4/21) was the last word from TS.
By that time I already decided to stay with TS6 for the forseeable future.
Jan Philipp
----- Original Message -----
From: "hcarvas" <hcarvas@xxxxxxx>
To: <jan4123@xxxxxxxxxxxxx>
Sent: Saturday, April 26, 2003 6:56 PM
Subject: FW: TradeStation 7 Feedback
> Jan,
>
> I am from a reader in the omega list. Have your problems
> with TS7 been resolved?
> I am one of the people who are still trying to decide
> whether to upgrade to TS7 now.
> Can you posted your updated feedback to the omegalist?
> Thanks
>
> hc
>
> -----Original Message-----
> From: Stephen Pepe [mailto:spepe@xxxxxxxxxxxxxxxx]
> Sent: Thursday, April 17, 2003 8:46 AM
> To: omega-list@xxxxxxxxxx
> Subject: TradeStation 7 Feedback
>
>
> Dear Jan,
>
> Thank you for the feedback. I would like to see how we can
> help you with
> these issues. Please let me know when would be a good time
> to have someone
> contact you. These problems are not typical for the
> majority of our Clients
> and I believe we can benefit from working together to
> resolve them.
> Please contact me, so we can help you and your friend enjoy
> the power of
> TradeStation.
> Thank you,
> Stephen Pepe, Jr.
> Director of Client Support
> TradeStation Technologies, Inc.
>
> -----Original Message-----
> From: Clyde Lee(SBCY)
> To: realtraders@xxxxxxxxxxxxxxx
> Cc: omega-list@xxxxxxxxxx
> Sent: 4/16/2003 9:19 PM
> Subject: Re: [RT] TS7 problems
> And I have over 1000 routines in my library which were all
> transferred fine
> from TS6 and also from TS2K as a test.
>
> Typically I have about 40 to 60 charts in workspaces that
> are open.
> I have had none of the problems outlined here.
> Seems I should have !
> Clyde
> - - - - - - - - - - - - - - - - - - - - - - - - - - - -
> Clyde Lee Chairman/CEO (Home of SwingMachine)
> SYTECH Corporation email: clydelee@xxxxxxxxxxxx
> <mailto:clydelee@xxxxxxxxxxxx>
> 7910 Westglen, Suite 105 Office: (713) 783-9540
> Houston, TX 77063 Fax: (713) 783-1092
> Details at: www.theswingmachine.com
> <http://www.theswingmachine.com>
> - - - - - - - - - - - - - - - - - - - - - - - - - - - -
>
> ----- Original Message -----
> From: JHP <mailto:jan4123@xxxxxxxxxxxxx>
> To: RealTraders <mailto:realtraders@xxxxxxxxxxxxxxx>
> Cc: omega-list@xxxxxxxxxx <mailto:omega-list@xxxxxxxxxx>
> Sent: Wednesday, April 16, 2003 7:36 PM
> Subject: [RT] TS7 problems
>
> 10 days ago, I switched from TS6 to TS7 and here are some of
> the problems I
> experienced:
> * Re-opening of workspaces took 7.5 min. It took 3.5 min in
> TS6.
> * It took 5 sec to bring up "Format Analysis Techniques"
> which was
> instantaneous in TS6.
> * I imported indicator "X" from TS6 and installed it.
> Subsequently, I opened
> Pwr Editor code for indicator "Y", revised it, verified and
> closed. When I
> tried to insert it, I got the message "Study not verified"
> with a reference
> to indicator "X" which was already installed. When I opened
> the code for "Y"
> to verify it, the code was for "Y", but the name was that of
> "X".
> Only after deleting "X" from the program was I able to get
> "Y" installed.
> The same problem was encountered by my friend when 2
> indicators, both
> verified before, were imported and one of them was being
> inserted. Message
> "Study not verified" appeared and when the code opened, it
> carried the other
> indicator's name. The 1st indicator had to be deleted for
> the other to be
> installed.
> * After opening TS7 in the morning, I found all price bar
> charts squeezed
> into a flat line at the top of each chart. Only after
> reloading did they go
> back to normal;
> * Some Pwr Editor windows opened without X in the upper
> right corner and
> they could only be closed by going to "file, close window".
> It was
> completely random.
>
> I lost 2 days of trading by struggling with these problems,
> finally gave up,
> went back to TS6 and wrote to Robert Jones, Mgr of Tech
> Support. My email
> was never acknowledged.
> The same problems still exist as reported yesterday by my
> friend.
> Jan Philipp
>
>
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