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At 12:18 PM 2/28/01 -0800, you wrote:
>> If you don't need help when they lose your order or when an out trade
>> appears on your account, no worries...go the cheapest route. Yes, the level
>> of service provided by IB is appropriate for some people. But not everyone.
>
>Yep, I have to agree with Tim on this one. Count me among those who
>consider their level of service inadequate. They say right on their web
>page that you should have an account with another broker so you can lay
>off your trades when their system fails.
>
>Contrast that with my current broker who costs more and doesn't have the
>latest whiz-bang electronic interface. Globex/TOPS had problems last
>week. I entered a market order electronically for the e-mini and the
>fill was a little slow (30 seconds) coming back. The ticket number on
>the fill had a clerk's initials when it finally arrived. Their system
>automatically routed the order to the clerk when the e-system's
>connection to Globex failed. I didn't have to do dick to correct the
>problem. They just handled it and, as luck would have it, I got filled
>at a good price. That's what I pay them for and it's why I put up with
>their higher rates and less-than-state-of-the-art electronic system.
>
>So, a question for you IB guys. When you get an "unable", do they give
>you timely warning so you can do the trade with your backup broker (you
>do have one don't you?) or does your order just disappear into
>cyberspace leaving you wondering whether or not you are done as the
>market explodes? Not knowing and not being able to call anyone who knows
>has gotta be the worst feeling in the world.
>
>--
> Dennis
>
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>
>Dear Dennis,
I moved from LFG to IB. I've only been with them a week, with no real
problems in this short time frame.
But having said that, Their phone WAIT time is concerning. Which has me
looking for another. A low commission is not everything.
Cowboy Bill
>
Do you like popcorn?
Visit: http://www.bkhpopcorn.com
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