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charles meyer wrote:
> Group:
>
> I had plans in place last year to jump ship to DTN at the end of
> this month. For once my timing was good.<G> I have heard of
> many others who are happy with quote.com. Maybe they are
> the way to go but I have an aversion to the internet. FWI I was
> on the phone to BMI today for almost an hour. When I did get
> through to a rep he was lost with my question. Looks like the
> great service provided by BMI is a thing of the past; for delayed
> folks anyway.
>
> Chas,
Based on my recent experience with DBC's mangagement of their Signal
Y2K bug, I predict DBC will be out of business within three years You may
rmember my Signal saga? Monday, Jan. 3, had "password expired" on my box.
Tried calling but couldn't get through until evening and then got recorded
instructions that were constantly being interrupted by another recorded
message. Went to website and tried to follow directions, but they had little
relevancy to reality. So, faxed and e-mail on the basis that recorded tel.
message said a disk would be Fedexed to me. That was Jan. 3, PM. I patiently
waited until Thursday afernoon and then called to see what happened to my
disk. Got a rep on the phone who said he would overnight a disk to me. Friday
afternoon, still no disk. I called and finally got
a person who knew something. He acknowledge that website didn't work so he
e-mailed me the file and led me through the fix. I finally got quotes 8 PM,
Friday, Jan. 7. Fast forward to Wed. Jan. 12. I hear door bell. Go to door
and find a Fedex envelope. Yep! Its the long awaited but now no longer needed
disk. Fedex records show it wasn't shipped until Tuesday, Jan. 11, just one
week late. So, I e-mailed DBC and again told them my saga and how I thought
given the hell they put me through (this was the "Cliff's Notes" version)
that I should get a two month credit. After several e-mails and repeated
explanation of what happened, they finally agreed to a one month credit. Ok,
thank you, but if they want to keep their customers they better volunteer
about two months free or a good percentage of
the 20,000 customers who suffered DBC's Y2K bug will walk.
DBC management is like the Captain of the Titanice headed for an iceberg.
They still think they are the biggest on the block, unsinkable, and are in
total denial that there is now some very serious competition that could
threaten their survival. It is sad they they apparently are going to have to
learn some of life's lessons the hard way. If there isn't a major shakeup in
their management, I give them three years. Is that the Titanic Band I hear
playing in the background?
Sinkingly,
Norman
>
> -----Original Message-----
> From: Jay Becker <jaymbt@xxxxxxxxxxxxx>
> To: realtraders@xxxxxxxxxxxxxxx <realtraders@xxxxxxxxxxxxxxx>
> Date: Thursday, January 13, 2000 5:02 PM
> Subject: [RT] Re: BMI
>
> >It is a bandwith problem and they have NO intention of fixing it.
> >
> >
> >----- Original Message -----
> >From: MTG <mtg2@xxxxxxxxxxxxx>
> >To: <realtraders@xxxxxxxxxxxxxxx>
> >Sent: Thursday, January 13, 2000 2:52 PM
> >Subject: [RT] BMI
> >
> >
> >> has the bmi service been bad for months or is it just tht with the
> >> current marklet swings they are having trouble?? I alos talked with a
> >> bmi person the other day and was told tht there wasnt a real problem
> >> unless you had both real time and delayed data
> >> Wht are others views on this ???
> >>
> >>
> >>
> >>
> >
> >
> >
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