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Earl Adamy wrote:
> No Y2K bugs is a myth! Monday morning the CME live feed and Quote.com
> were both showing problems with their feeds. When I got back late last
> evening and ran my downloads from Pinnacle and CSI UA, AGet charts were
> all screwed up - no January bars and all charts in Training mode. I
> downloaded a patch for AGet and the charts were ok. I assume therefore
> that the CSI UA data was ok.
>
> Earl & All,
Anyone have Signal via cable? DBC (Signal) apparently knew about a
Y2K bug in their software
(ROS) six months ago, based on the date on the download fix at their
website, but didn't tell any of their customers (like me) until Monday, Jan
3. That meant that 20,000 people or more were all trying to call DBC on
Monday to get help not knowing why their "Password Expired". I tried to call
all day and finally get through to a taped message in the evening. Finally,
a recorded message comes on with directions on how to fix this problem. In
the middle of the instructions, another recorded voice INTERRUPTS to say,
"due to an unusually large call volume, your wait may be longer than
normal...yada yada yada" This happened repeatdly. I could have killed!!!
<G> In fact, at that point, I was literally screaming at the voices coming
from my speaker-phone! My seven year old son, almost fell off his chair
from laughing at the situation.
Anyway, I found out that the flawed ROS doesn't recognize 2000, so it
won't recognize my password. My box reads, "Password Expired", so no
quotes. But wait! You think that all of that is an incredible amount of
incompetence and mismanagement? That's not all! The directions DBC gives
for the download do not correspond to what actually occurs. I must now wait
for them to send me a floppy disk, which means best case is that DBC will
Fedex a disk to me by Wednesday. I can only hope that the directions they
send with the disk are better than what they provided at the website. OY
VEY!!!
I have been a customer with this entity or one of its predecessors since
1984. I was one of their first Quotrek customers in Chicago when they were
Dataspeek - Quotrek and just starting. However, if they don't do something
to fix this problem fast AND compensate me for the hassle and lack of
service, I will be shopping for an alternative quote service. If you have
any suggestions, I only need a delayed quote service, as I very seldom day
trade. I have been paying DBC $80 per month for all markets. .
Exasperatedly,
Norman Winski
>
>
> ----- Original Message -----
> From: "Stig O" <olausson@xxxxxxxxxx>
> To: <realtraders@xxxxxxxxxxxxxxx>
> Sent: Tuesday, January 04, 2000 12:04 AM
> Subject: [RT] Y2KDT3UA
>
> Anybody having Y2K problems with DT3 or UA (Unfair Advantage)?
>
> S&P data shows up as Jan 3 1900 in DT3 (Not in Adv Get for instance) and
> I have not received any precious metals data from UA.
> Does anybody know if it's COMEX or UA or I who has a problem?
>
> Regards
> Stig
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