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Both DTN and BMI require annual contracts which automatically renew on
annual basis unless you notify them at least a month in advance. I'm not
sure that such automatic renewals without notice will stand up under
scrutiny of state consumer officials so you might explore that avenue. When
I signed up with DTN, I wrote and attached an addendum to my agreement which
covered my tail and gave me an out when first the satellite went out and
then my local cable company dropped the DTN channel. Due to the loss of
Galaxy 5 and other problems I had extensive contact with customer service
and found them excellent.
Frankly, unless needs are unique, I would have a good hard look at one of
the internet based services available on a month to month basis - most
traders belly up before their first annual contract has run its course. I
would start with quote.com's QCharts.
Earl
----- Original Message -----
From: Howard Hopkins <hehohop@xxxxxxxxxxx>
To: <attila_antal@xxxxxxx>; <realtraders@xxxxxxxxxxxx>
Sent: Tuesday, August 24, 1999 1:10 PM
Subject: Re: GEN - DTN sat feed
> I had used DTN's satellite feed from August 97 to Feb 99. I had signed a
> one year contract of which I fulfilled my obligation and then went month
to
> month until I cancelled service and went to a much cheaper and faster
> internet connection with MyTrack.
>
> Last week, six months after cancelling serivce with DTN they called and
said
> I owed them over $1,000 for the rest of my contract obligation. They
never
> sent a invoice in the previous six months. I was paid up. It also took
two
> scheduled pickups and six weeks for them to retreive their satellite,
> monitor, and cpu unit.
>
> Attila, I guess what I am saying is that DTN's service is nothing better
> than average but their back office is terrible. Tech support was terrible
> also.
>
> If I discouraged you from giving DTN your business I am glad. If I
> didn't... good luck.
>
> Sincerely,
> Howard
>
>
> >From: "Attila Antal" <attila_antal@xxxxxxx>
> >To: "Realtraders" <realtraders@xxxxxxxxxxxx>
> >Subject: GEN - DTN sat feed
> >Date: Tue, 24 Aug 1999 12:41:50 -0600
> >
> >RealTraders, have any of you experienced DTN? I'm trying it for 30 days.
> >Any
> >feedback is greatly appreciated.
> >
> >Attila Antal
> >
>
>
> _______________________________________________________________
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