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I on the other hand have had exactly the opposite. I would never go back to
PCQuote. Too many problems for my temperment. Quote.com while certainly
not perfect is the best I've found for an internet feed. If I find a better
one, I'll switch in a minute but for now QC is it for me. Each to his/her
own. That's why all cars are not black any more.
-----Original Message-----
From: owner-realtraders@xxxxxxxxxxxx
[mailto:owner-realtraders@xxxxxxxxxxxx]On Behalf Of Gary Kramer
Sent: Thursday, July 29, 1999 12:26 PM
To: Real Traders; gibbons@xxxxxxxxx; get@xxxxxxxxxxx
Subject: Re: [get] Quote.Com the need for speed [#2117369]
I have just cancelled my subscription to quote.com. today I lost several
hundred $$$$ because the system locked up on me! I used to use pcquote but
switched because of the $ savings with quote.com. I guess you get what you
pay for. i am going back to PCquote which was much more reliable. I speak
all day long with a friend nearby that uses pcquote and he has been down
once over the past week whereas I cant count the number of times I have had
problems.
----- Original Message -----
From: Gibbons Burke <gibbons@xxxxxxxxx>
To: Gary Kramer <gmkramer@xxxxxxxxxxxx>
Sent: Thursday, July 29, 1999 12:05 PM
Subject: RE: [get] Quote.Com the need for speed [#2117369]
> Ok - that will be helpful.
>
> --
> Gibbons
>
> > -----Original Message-----
> > From: Gary Kramer [mailto:gmkramer@xxxxxxxxxxxx]
> > Sent: Wednesday, July 28, 1999 6:29 PM
> > To: gibbons@xxxxxxxxx
> > Subject: Re: [get] Quote.Com the need for speed [#2117369]
> >
> >
> > Mtnview, chicago, jersey, and sanjose. I have noticed that if I ever
> > connect to chicago or jersey or sanjose, the connection is shortlived
and
> > the software attempts to connect me to either mtnview or herndon.
> >
> > If I have problems, I will send you a screen print.
> >
> > Regards,
> >
> > Gary
> > ----- Original Message -----
> > From: Gibbons Burke <gibbons@xxxxxxxxx>
> > To: Gary Kramer <gmkramer@xxxxxxxxxxxx>
> > Sent: Wednesday, July 28, 1999 8:23 PM
> > Subject: RE: [get] Quote.Com the need for speed [#2117369]
> >
> >
> > > Then this is probably not a server going down thing. I don't know
about
> > > neotrace... does it show you all the hops along the route to us? If
you
> > can
> > > send me a screen shot of what it looks like when you are having
> > connection
> > > problems it might be helpful.
> > >
> > > We are also addressing some network capacity issues with our
> > herndon site
> > > this week. This may be causing the problem you are seeing. Do you ever
> > > connect to other servers other than herndon?
> > >
> > > --
> > > Gibbons
> > >
> > > > -----Original Message-----
> > > > From: Gary Kramer [mailto:gmkramer@xxxxxxxxxxxx]
> > > > Sent: Wednesday, July 28, 1999 3:19 PM
> > > > To: gibbons@xxxxxxxxx
> > > > Subject: Re: [get] Quote.Com the need for speed [#2117369]
> > > >
> > > >
> > > > can you comment on how often a server goes down and whether
> > it has been
> > > > occurring more often over the past 6 weeks. Several times today,
the
> > same
> > > > situation occurred. Again, I have noticed it generally happening
> > several
> > > > times a day!
> > > >
> > > > Gary
> > > > ----- Original Message -----
> > > > From: Gibbons Burke <gibbons@xxxxxxxxx>
> > > > To: Gary Kramer <gmkramer@xxxxxxxxxxxx>
> > > > Sent: Wednesday, July 28, 1999 5:07 PM
> > > > Subject: RE: [get] Quote.Com the need for speed [#2117369]
> > > >
> > > >
> > > > > One of our servers in herndon went down today. When that happens
all
> > the
> > > > > customers who were on that server get disconnected and then
> > > > pile on to the
> > > > > next best server available. This can cause delays for people
getting
> > > > > re-connected as well as for people connected to the server
> > > > getting the new
> > > > > logons. I bet this is what happened.
> > > > >
> > > > > --
> > > > > Gibbons
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: Gary Kramer [mailto:gmkramer@xxxxxxxxxxxx]
> > > > > > Sent: Wednesday, July 28, 1999 8:09 AM
> > > > > > To: gibbons@xxxxxxxxx
> > > > > > Subject: Re: [get] Quote.Com the need for speed [#2117369]
> > > > > >
> > > > > >
> > > > > > It appears to be your server. i was connected to herndon r01
this
> > > > morning
> > > > > > looking at CME data. I am using Neotrace to look at internet
> > > > > > speed. There
> > > > > > are no problems. All connections are in the green area. At
10:05
> > > > central
> > > > > > time this morning, the lower left hand corner of qcharts
> > > > which normally
> > > > > > shows "readY", started counting to show how long I was
> > > > waiting for data.
> > > > > > After 25 seconds, it disconnected me from server. I checked
> > > > > > Neotrace, which
> > > > > > was already running, and it showed speeds were fine. I then had
> > > > > > to wait at
> > > > > > least a minute for the connection to be restored to herndon-r01.
> > Any
> > > > > > thoughts??
> > > > > >
> > > > > > Gary
> > > > > > ----- Original Message -----
> > > > > > From: Gibbons Burke <gibbons@xxxxxxxxx>
> > > > > > To: Gary Kramer <gmkramer@xxxxxxxxxxxx>
> > > > > > Cc: Ray Bamer <rayb@xxxxxxxxx>
> > > > > > Sent: Tuesday, July 27, 1999 5:01 PM
> > > > > > Subject: RE: [get] Quote.Com the need for speed [#2117369]
> > > > > >
> > > > > >
> > > > > > > I'm sorry we haven't gotten back to you regarding your
> > connection
> > > > > > problems.
> > > > > > >
> > > > > > > The best way to diagnose a problem like this is to get a tool
> > > > > > called Ping
> > > > > > > Plotter and run it during the day. It will show the route that
> > > > > > information
> > > > > > > takes over the Internet between you and our server, and can
> > visually
> > > > > > > illustrate exactly where the problem lies. It's
> > available for free
> > > > > > download
> > > > > > > at the following web page:
> > > > > > >
> > > > > > > http://www.nessoft.com/
> > > > > > >
> > > > > > > When you run it, set it to trace the route to whatever
> > > > server you are
> > > > > > > connected to as indicated by the status bar at the bottom of
the
> > > > QCharts
> > > > > > > window. This tells all the statistics of your
> > connection, the most
> > > > > > important
> > > > > > > of which is the one next to the clock - this shows the
> > > > amount of delay
> > > > > > there
> > > > > > > is between our server and your PC. It should be green. Pay
> > attention
> > > > to
> > > > > > the
> > > > > > > numbers in the window, and if it turns orange or red it is an
> > > > indication
> > > > > > > that the connection is geting bad. When this happens take a
look
> > at
> > > > the
> > > > > > Ping
> > > > > > > Plotter display and see if you can see where the snags are.
> > > > > > >
> > > > > > > This will help us determine what's causing the disconnects.
> > > > > > >
> > > > > > > Which version of QCharts are you using? Check this in the
> > > > Help - About
> > > > > > > QCharts menu command.
> > > > > > >
> > > > > > > Your ISP connection may be perfectly adequate for delivering
web
> > > > pages,
> > > > > > but
> > > > > > > when it comes to delivering streaming data like our quotes
> > > > to your PC,
> > > > > > > problems in the connection will become more apparent. Ping
> > > > Plotter can
> > > > > > help
> > > > > > > you determine what's really going on. If you have a backup
> > > > ISP (and we
> > > > > > > highly recommend that you do) I would try connecting with a
> > > > > > different ISP
> > > > > > > when you have difficulties with your primary one and see if
that
> > > > doesn't
> > > > > > > improve the situation. The extra $9.95 per month is a small
> > > > > > cost compared
> > > > > > to
> > > > > > > the dollars involved in a one tick move in the SP....
> > > > > > >
> > > > > > > --
> > > > > > > Gibbons Burke
> > > > > > >
> > > > > > > > -----Original Message-----
> > > > > > > > From: Gary Kramer [mailto:gmkramer@xxxxxxxxxxxx]
> > > > > > > > Sent: Tuesday, July 27, 1999 2:00 PM
> > > > > > > > To: gibbons@xxxxxxxxx
> > > > > > > > Subject: Re: [get] Quote.Com the need for speed [#2117369]
> > > > > > > >
> > > > > > > >
> > > > > > > > I am trading S&P futures and several times a day, i get
> > > > > > > > disconnected from a
> > > > > > > > server and it often takes upwards of a minute for a
> > > > > > reconnection to take
> > > > > > > > place. Given the message from Derek below, I do not think
it
> > > > > > is an ISP
> > > > > > > > problem. I have no other problems with my ISP. I
> > have noticed
> > it
> > > > is
> > > > > > > > occurring much more often over the past 6 weeks. I had
spoken
> > to
> > > > > > > > a tech guy
> > > > > > > > at quote.com named Ray who was supposed to get back to me.
> > > > > > He never did
> > > > > > > > even though I left at least 4 emails. i am using qcharts as
a
> > > > > > standalone
> > > > > > > > product.
> > > > > > > >
> > > > > > > > Can you help? It is very difficult to daytrade when the
data
> > > > > > > > feed cuts out.
> > > > > > > >
> > > > > > > > thanks
> > > > > > > >
> > > > > > > > Gary
> > > > > > > > ----- Original Message -----
> > > > > > > > From: Gibbons Burke <gibbons@xxxxxxxxx>
> > > > > > > > To: <gmkramer@xxxxxxxxxxxx>
> > > > > > > > Sent: Tuesday, July 27, 1999 3:16 PM
> > > > > > > > Subject: RE: [get] Quote.Com the need for speed [#2117369]
> > > > > > > >
> > > > > > > >
> > > > > > > > > Your message below indicates someone here told you that
> > > > 20 second
> > > > > > delays
> > > > > > > > are
> > > > > > > > > normal. While this can happen if the stock you are
> > looking at
> > > > > > > > isn't active
> > > > > > > > > or the markets are closed, it shouldn't be the case
> > if you are
> > > > > > > > looking at
> > > > > > > > a
> > > > > > > > > bunch of active stocks. Can you describe what you
> > are looking
> > > > > > > > at? Are you
> > > > > > > > > using QCharts in addition to GET and does it behave the
> > > > same way?
> > > > > > > > >
> > > > > > > > > We had a severe problem yesterday - was this when you
> > > > were having
> > > > > > > > problems?
> > > > > > > > >
> > > > > > > > > I have heard from several users that our service, on
> > > > the whole, is
> > > > > > much
> > > > > > > > more
> > > > > > > > > reliable this way than other internet feeds they have
tried.
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Gibbons Burke
> > > > > > > > >
> > > > > > > > > > ------- Original Message --------
> > > > > > > > > > >From: gmkramer@xxxxxxxxxxxx
> > > > > > > > > > >To: get@xxxxxxxxxxx
> > > > > > > > > > >Subject: Re: [get] Quote.Com the need for speed
> > > > > > > > > > >Date: 07/27/99 05:29:23
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > >I use Quote.com with a cable modem and are
> > having the same
> > > > > > > > > > problems as you.
> > > > > > > > > > >I have contacted them several times, left messages, and
> > have
> > > > not
> > > > > > > > > > heard back.
> > > > > > > > > > >Finally, yesterday, I got through to a human being
> > > > and he told
> > > > > > > > > > me that what
> > > > > > > > > > >I am observing is normal!
> > > > > > > > > > >
> > > > > > > > > > >Today I am looking into alternative data feeds.
> > 20 secs to
> > a
> > > > > > > > > > minute of data
> > > > > > > > > > >blackout is too long for someone trading 5 minute bars!
> > > > > > > > > > >
> > > > > > > > > > >Gary
> > > > > > > > > > >----- Original Message -----
> > > > > > > > > > >From: Pell, Derek <DPell@xxxxxxxxx>
> > > > > > > > > > >To: <get@xxxxxxxxxxx>
> > > > > > > > > > >Cc: 'Quote.Com Support' <support@xxxxxxxxx>
> > > > > > > > > > >Sent: Tuesday, July 27, 1999 5:00 AM
> > > > > > > > > > >Subject: [get] Quote.Com the need for speed
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > >> Hi everyone,
> > > > > > > > > > >> I'd like to establish the reason for Av. GET for
> > Quote.Com
> > > > > > > > > > locking up for
> > > > > > > > > > >> periods of 20 seconds to (sometime) a minute
> > plus! I use
> > an
> > > > > > > > > > analogue phone
> > > > > > > > > > >> line with a 56k modem and often achieve a connection
> > > > > > higher than
> > > > > > > > that.
> > > > > > > > > > >This
> > > > > > > > > > >> seems to make absolutely no difference. My PC is also
> > quite
> > > > > > > > > > adequate for
> > > > > > > > > > >the
> > > > > > > > > > >> job. So is the problem the speed of the internet and
> > > > > > > > internet server,
> > > > > > > > > > >number
> > > > > > > > > > >> of people logged on surfing etc? Or is it the slower
> > > > > > bit rate of
> > > > > > an
> > > > > > > > > > >analogue
> > > > > > > > > > >> phone line? But given that the amount of data is
> > > > so small and
> > > > > > > > > > compressed,
> > > > > > > > > > >> surly a 56k modem with an analogue line should be
> > adequate!
> > > > > > > > > > >>
> > > > > > > > > > >> I realise the likely answer is, it's a combination
> > > > of all of
> > > > > > > > > > these things.
> > > > > > > > > > >> So I'd like to ask all those traders who use Quote
with
> > an
> > > > > > > > ISDN line
> > > > > > > > or
> > > > > > > > > > >> other connection method other than an analogue
> > > > line, if they
> > > > > > > > experience
> > > > > > > > > > >the
> > > > > > > > > > >> same problem, and if not, how they connect to the
> > internet?
> > > > > > > > > > >> Derek Pell
> > > > > > > > > > >>
> > > > > > > > > > >>
> > > > > > > > > > >>
> > > > > > > > > > >>
> > > > > > > > > >
> > > > > > > >
> > > > > >
> > > >
> > ------------------------------------------------------------------------
> > > > > > > > > > >>
> > > > > > > > > > >> eGroups.com home: http://www.egroups.com/group/get
> > > > > > > > > > >> http://www.egroups.com - Simplifying group
> > communications
> > > > > > > > > > >>
> > > > > > > > > > >>
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