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I have been getting timeout errors using eSignal data manager 7.9, but I
do not timeout when using Version 6.2 and TS2K. There is obviously some
difference in the way that eSignal handles these timeout errors which
has made my service worse.
Since eSignal has announced that they will no longer support Version
6.2, do others on the list have this problem, and if so, how did you
solve it?
Ed
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Dear eSignal Subscriber:
As a part of our commitment to providing outstanding service and
support, we conduct automatic testing of our network each day to
determine which users may have experienced problems using eSignal. You
may or may not have noticed these problems, but we want to make sure you
are aware of them, so we can work together to provide you the best
service possible.
Our systems recorded that your eSignal service disconnected recently
more than 3 times during the course of one day with what we refer to as
a time-out error. A time-out error indicates that the connection
between your Internet Service Provider and our server farm was
interrupted. We've designed eSignal to automatically attempt to
reconnect when it gets disconnected, and that may be the reason you did
not notice the interruption. Our research tells us this problem is most
often caused by congestion in your Internet Service Provider's network
or in the communication networks they use to connect to the Internet.
If this problem continues or you notice that you periodically stop
getting quotes in eSignal, we highly recommend either contacting your
ISP for assistance, or you can try connecting to eSignal using a
different Internet Provider. If you have any questions regarding this
notice or we can be of help with any other issues regarding eSignal,
please email techonline@xxxxxxxxxxxxxxxxx
Sincerely,
eSignal Online Support
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