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Below is an example of why Eskimo sometimes blocks certain servers
or IP addresses. In this case it's one of Hotmail's servers.
----- Forwarded message from Nanook <nanook@xxxxxxxxxx> -----
From: Nanook <nanook@xxxxxxxxxx>
Date: Wed, 13 Aug 2003 05:51:26 -0700 (PDT)
To: outages-list@xxxxxxxxxx, <eskimo-announce@xxxxxxxxxx>
Subject: Address scanning from bay3.hotmail.com servers (fwd)
This is why mail from bay3.hotmail.com is blocked. Their servers are
insecure and being used to perform address scans on our mail servers. A
complaint to their abuse department resulted in the following useless response.
An attempt to call them got the response, "We do not offer telephone support"
followed by a hangup.
The original complaint I sent to them included logs of the address
scanning activity from their servers.
---------- Forwarded message ----------
Date: Wed, 13 Aug 2003 05:45:11 -0700 (PDT)
From: MSN Hotmail <abuse@xxxxxxxxxxx>
To: nanook@xxxxxxxxxx
Subject: Address scanning from bay3.hotmail.com servers
This is an auto-generated response designed to answer your question as quickly as possible. Please note that you will not receive a reply if you respond directly to this message.
Unfortunately, we cannot take action on the mail you sent us because it does not reference a Hotmail account. Please send us another message that contains the full Hotmail e-mail address and the full e-mail message to:
abuse@xxxxxxxxxxx
>>> To forward mail with full headers
Using Hotmail:
1. Click "Options" to the right of the "Contacts" tab. The "Options" page appears.
2. Under "Additional Options", click "Mail Display Settings". The "Mail Display Settings" page appears.
3. Under "Message Headers", select "Full" and click "OK".
4. Forward the resulting mail to:
abuse@xxxxxxxxxxx
Using MSN Explorer:
1. Open the message, and then click "More" in the upper right corner.
2. Click "Message Source". The message opens in a new window with all the header information visible.
3. Copy all the text and paste it into a new message. Send this message to:
abuse@xxxxxxx
Using Outlook Express or Outlook:
1. On the unopened mail, place your cursor over the mail, right-click, and click "Options".
2. Under "Internet headers", copy the contents of the full header.
3. Open the e-mail in question and forward a complete copy of the message, including the full message header you copied at the beginning of your message, to:
abuse@xxxxxxxxxxx
If you're not a Hotmail member, consult the Help associated with your e-mail program to determine how to view complete header information. Then forward the message to:
abuse@xxxxxxxxxxx
If the unsolicited junk e-mail or "spam" comes from a non-Hotmail account, you can send a complaint to the service provider that sent the mail. Make sure that you include full headers when you send your complaint.
In the full header, look at the last "Received" notation to locate what .com domain it came from. It looks something like:
[service provider domain name].com
Forward a complete copy of the message, including the full message header, to:
abuse@[service provider domain name].com
If the domain does not have an abuse service, forward your complaint to:
webmaster@[service provider domain name].com
All Hotmail customers have agreed to MSN Website Terms of Use and Notices(TOU) that forbid e-mail abuse. At the bottom of any page in Hotmail, click "Terms of Use" to view the Terms of Use document in its entirety.
Thank you for helping us enforce our TOU.
----- End forwarded message -----
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