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Help! TS crashes on start-up



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Omega-list:

A friend for whom I'm coding some things just ran into a problem
suddenly not being able to start up TS2000i.  Can anyone help?  I'm
mystified myself.

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Subject: Help
To: alex@xxxxxxxxxxxxxx

Alex,

I try to get into TS2000i charting and it won't let me get in, any
help be appreciated. My browser won't let me put it on the Omega
list, if you know of no answer, would you please post it? Thanks.


Exception code: C0000005 ACCESS_VIOLATION
Fault address:  004E494A 01:000E394A
C:\PROGRA~1\OMEGAR~1\Program\ts32.exe

Registers:
EAX:00000000
EBX:00040610
ECX:77E704A4
EDX:00000000
ESI:00000000
EDI:77E70424
CS:EIP:001B:004E494A
SS:ESP:0023:0012A1CC  EBP:00000000
DS:0023  ES:0023  FS:003B  GS:0000
Flags:00010246

Call stack:
Address   Frame
004E494A  00000000  0001:000E394A C:\PROGRA~1\OMEGAR~1\Program\ts32.exe