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Dear Jan,
Thank you for the feedback. I would like to see how we can help you with
these issues. Please let me know when would be a good time to have someone
contact you. These problems are not typical for the majority of our Clients
and I believe we can benefit from working together to resolve them.
Please contact me, so we can help you and your friend enjoy the power of
TradeStation.
Thank you,
Stephen Pepe, Jr.
Director of Client Support
TradeStation Technologies, Inc.
-----Original Message-----
From: Clyde Lee(SBCY)
To: realtraders@xxxxxxxxxxxxxxx
Cc: omega-list@xxxxxxxxxx
Sent: 4/16/2003 9:19 PM
Subject: Re: [RT] TS7 problems
And I have over 1000 routines in my library which were all
transferred fine from TS6 and also from TS2K as a test.
Typically I have about 40 to 60 charts in workspaces that are open.
I have had none of the problems outlined here.
Seems I should have !
Clyde
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Clyde Lee Chairman/CEO (Home of SwingMachine)
SYTECH Corporation email: clydelee@xxxxxxxxxxxx
<mailto:clydelee@xxxxxxxxxxxx>
7910 Westglen, Suite 105 Office: (713) 783-9540
Houston, TX 77063 Fax: (713) 783-1092
Details at: www.theswingmachine.com
<http://www.theswingmachine.com>
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----- Original Message -----
From: JHP <mailto:jan4123@xxxxxxxxxxxxx>
To: RealTraders <mailto:realtraders@xxxxxxxxxxxxxxx>
Cc: omega-list@xxxxxxxxxx <mailto:omega-list@xxxxxxxxxx>
Sent: Wednesday, April 16, 2003 7:36 PM
Subject: [RT] TS7 problems
10 days ago, I switched from TS6 to TS7 and here are some of the problems I
experienced:
* Re-opening of workspaces took 7.5 min. It took 3.5 min in TS6.
* It took 5 sec to bring up "Format Analysis Techniques" which was
instantaneous in TS6.
* I imported indicator "X" from TS6 and installed it. Subsequently, I opened
Pwr Editor code for indicator "Y", revised it, verified and closed. When I
tried to insert it, I got the message "Study not verified" with a reference
to indicator "X" which was already installed. When I opened the code for "Y"
to verify it, the code was for "Y", but the name was that of "X".
Only after deleting "X" from the program was I able to get "Y" installed.
The same problem was encountered by my friend when 2 indicators, both
verified before, were imported and one of them was being inserted. Message
"Study not verified" appeared and when the code opened, it carried the other
indicator's name. The 1st indicator had to be deleted for the other to be
installed.
* After opening TS7 in the morning, I found all price bar charts squeezed
into a flat line at the top of each chart. Only after reloading did they go
back to normal;
* Some Pwr Editor windows opened without X in the upper right corner and
they could only be closed by going to "file, close window". It was
completely random.
I lost 2 days of trading by struggling with these problems, finally gave up,
went back to TS6 and wrote to Robert Jones, Mgr of Tech Support. My email
was never acknowledged.
The same problems still exist as reported yesterday by my friend.
Jan Philipp
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