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TS cannot generate B/S signal in real time



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HI I has a question, can someone help?
I am using TS2000 with telerate. Sometime my system cannot generate Buy/Sell signal in real time. The buy/Sell signal only appears when I restart TS2000, (reload the data in). Of course, I miss the correct buy/sell timing!
Sometimes, when I ran two strategies at same time, one use PushPop.DLL, only one strategy, which without the DLL, works in real time.
The minimum time scale I used is 5 minute bars.
Has anyone meet such problem before? Any clue for this problem?
Thanks in advance,
Ray